DIVA Return Policy
Every return window, fee, and holiday extension for DIVA — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Got the wrong cup size? You still have 90 days for a sizing exchange even though the cup itself is otherwise final sale for hygiene reasons — just don't expect cash back, only a swap.
Policy at a glance
- Return window
- No returns (final sale on cups/discs; 90-day sizing exchange only)
- Free returns
- No
- Restocking fee
- None published
- Holiday extension
- None published
- Category
- Pharmacy
Can’t be returned: DIVA Cup and DIVA Disc purchases (final sale, hygiene product), Wash, Shaker Cup and accessories
Time-sensitive items: period underwear exchange window 45 days, intimate wellness/cramp care adverse-reaction reports 30 days, cup/disc sizing exchange 90 days
Why DIVA earned a C-
About DIVA
The reusable menstrual cup category basically starts with this brand's name for a lot of people, since it was one of the first to go mainstream in the US. It's a feminine hygiene company known for its silicone menstrual cup, later expanding into period underwear and cramp-relief products.
Given the intimate, single-use-adjacent nature of the core product, sales are final rather than returnable, which surprises new customers coming from typical retail expectations. It's aimed at anyone looking to cut down on disposable period products long-term. The upside: if you get the sizing wrong, you get a 90-day window to exchange for a different size rather than being stuck.
What they sell
- Reusable silicone menstrual cups and discs
- Period underwear
- Menstrual cup wash and sterilizing shaker cups
- Cramp relief and intimate wellness products
Frequently asked questions
What is DIVA's return window?
No returns (final sale on cups/discs; 90-day sizing exchange only)
Does DIVA offer free returns?
No
Does DIVA charge a restocking fee?
None published
Does DIVA extend its return window for the holidays?
None published
What items cannot be returned to DIVA?
DIVA Cup and DIVA Disc purchases (final sale, hygiene product), Wash, Shaker Cup and accessories
Also known as
shopdiva.com, diva, divacup, diva cup
Return-policy data is compiled from DIVA’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on DIVA’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.