DYU Return Policy
Every return window, fee, and holiday extension for DYU — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Ride the bike no more than a few kilometers before deciding - DYU's policy caps non-defective returns at under 10 km on the odometer, and it also charges a steep flat fee if you refuse a delivered package rather than accepting and then returning it properly.
Policy at a glance
- Return window
- 30 days (from delivery)
- Return shipping
- Free only for defective, damaged, or wrong items; non-defective e-bike returns are charged a shipping/restocking fee.
- Free returns
- No - fee deducted
- Restocking fee
- Approximately €200 per e-bike or €100 per battery for non-defective returns; €200 fee also applies to cancellations after shipment or refused packages
- Holiday extension
- None published
- Category
- Auto
Can’t be returned: Products from unauthorized resellers, items with human-caused damage, special orders, giveaways/free items, online sale accessories (fenders, helmets, controllers, phone mounts, locks)
Why DYU earned a C-
About DYU
Foldable electric bikes cheap enough that you might see them in an apartment elevator instead of a garage - DYU built its name on compact, budget-friendly e-bikes that ship direct rather than through a bike shop.
It's aimed at commuters who want an affordable last-mile ride, not serious cyclists chasing range or torque specs. The return math only really works out if something's actually defective; changing your mind on a working bike costs a real chunk of change in restocking and shipping fees.
What they sell
- Foldable electric commuter bikes
- Mini and compact e-bikes
- Fat tire electric bikes
- Replacement batteries and chargers
- E-bike accessories like fenders and phone mounts
Frequently asked questions
What is DYU's return window?
30 days (from delivery)
Does DYU offer free returns?
No - fee deducted
How much does DYU charge for return shipping?
Free only for defective, damaged, or wrong items; non-defective e-bike returns are charged a shipping/restocking fee.
Does DYU charge a restocking fee?
Approximately €200 per e-bike or €100 per battery for non-defective returns; €200 fee also applies to cancellations after shipment or refused packages
Does DYU extend its return window for the holidays?
None published
What items cannot be returned to DYU?
Products from unauthorized resellers, items with human-caused damage, special orders, giveaways/free items, online sale accessories (fenders, helmets, controllers, phone mounts, locks)
Also known as
dyucycle.com, dyu electric bikes
Return-policy data is compiled from DYU’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on DYU’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.