ecobee Return Policy
Every return window, fee, and holiday extension for ecobee — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Professional installation isn't included in the return - if you paid an electrician to wire in an ecobee thermostat and it doesn't work out, that labor cost typically isn't refunded even though the device itself is.
Policy at a glance
- Return window
- 30 days
- Return shipping
- Free - covered by ecobee.
- Free returns
- Yes
- Restocking fee
- None published
- Holiday extension
- None published
- Category
- Home
Why ecobee earned a B+
How ecobee compares
Top-graded Home rivals — tap one for the full side-by-side.
About ecobee
Toronto-built smart thermostats that compete directly with Nest, often winning comparison reviews on room sensor accuracy - ecobee added a physical remote sensor to its thermostats years before that became table stakes for the category.
It's a strong pick if you have rooms that run hotter or colder than where your thermostat sits, since the included sensors actually average temperature across the house. The free 30-day return is straightforward and refreshingly fee-free compared to a lot of smart home hardware.
What they sell
- Smart thermostats with room sensors
- Smart home security cameras
- Smart light switches
- Air quality monitors
- HVAC accessories and sensors
Frequently asked questions
What is ecobee's return window?
30 days
Does ecobee offer free returns?
Yes
How much does ecobee charge for return shipping?
Free - covered by ecobee.
Does ecobee charge a restocking fee?
None published
Does ecobee extend its return window for the holidays?
None published
Also known as
ecobee.com, ecobee thermostat
Return-policy data is compiled from ecobee’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on ecobee’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.