EFE Return Policy
Every return window, fee, and holiday extension for EFE — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Because lenses are custom-cut to your prescription, EFE only refunds a portion of the price for non-defect returns — double-check your prescription and frame size before ordering, since a simple 'didn't like it' return can cost you 20-50% of what you paid.
Policy at a glance
- Return window
- 30 days (non-quality returns, tiered partial refund)
- Return shipping
- Customer pays return shipping for non-quality returns and replacements
- Free returns
- No - partial refund only for non-quality returns
- Restocking fee
- Non-quality returns are partial refunds only: 70% of lens price + 80% of frame price if returned within days 1-15; 50% of lens price + 50% of frame price within days 16-30; shipping fee deducted if the original order had free shipping
- Holiday extension
- None published
- Category
- Eyewear
Can’t be returned: Custom prescription lenses can't be returned for non-quality reasons since they're made to order; flash-sale and clearance ('Glasses on Sale') items are final sale
Time-sensitive items: Non-defect returns lose value fast — refund drops from 70-80% in days 1-15 to 50% in days 16-30, then no returns accepted after 30 days
Why EFE earned a C
About EFE
EFE makes its money on prescription glasses ordered online and cut to your exact numbers, which is both the appeal and the catch. It's a direct-to-consumer eyewear brand competing on price against the bigger optical chains, backed by a 365-day warranty against manufacturing defects.
The catalog runs through everyday frames, blue-light and computer glasses, and prescription sunglasses, with lens upgrades priced separately at checkout. Because each pair is custom-made to your prescription, EFE doesn't offer a straightforward refund if you simply change your mind — you'll get back a percentage of what you paid, and it shrinks the longer you wait. Budget extra time for your first pair, since progressive lenses in particular need a few days of adjustment before they feel right.
What they sell
- Prescription eyeglasses in various frame styles
- Blue-light blocking and computer glasses
- Prescription sunglasses
- Progressive and single-vision lens upgrades
Frequently asked questions
What is EFE's return window?
30 days (non-quality returns, tiered partial refund)
Does EFE offer free returns?
No - partial refund only for non-quality returns
How much does EFE charge for return shipping?
Customer pays return shipping for non-quality returns and replacements
Does EFE charge a restocking fee?
Non-quality returns are partial refunds only: 70% of lens price + 80% of frame price if returned within days 1-15; 50% of lens price + 50% of frame price within days 16-30; shipping fee deducted if the original order had free shipping
Does EFE extend its return window for the holidays?
None published
What items cannot be returned to EFE?
Custom prescription lenses can't be returned for non-quality reasons since they're made to order; flash-sale and clearance ('Glasses on Sale') items are final sale
Also known as
efeglasses.com, efe glasses
Return-policy data is compiled from EFE’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on EFE’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.