Eileen West Return Policy
Every return window, fee, and holiday extension for Eileen West — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Eileen West counts the 30 days from your invoice date, not the delivery date — don't wait too long after ordering if shipping takes a while.
Policy at a glance
- Return window
- 30 days (from invoice date, unworn/unwashed, tags attached)
- Restocking fee
- None published
- Category
- Fashion
Can’t be returned: None published
Why Eileen West earned a B-
About Eileen West
Eileen West has been making women's sleepwear and loungewear long enough that its floral nightgowns and robes have a genuinely old-school, heirloom feel — the kind of thing you'd find in a well-stocked department store lingerie section. It's a niche that most fast-fashion sleepwear brands have abandoned.
The catalog centers on cotton and flannel nightgowns, robes, and pajama sets, with prints that skew classic rather than trendy. Sizing runs true for the most part, though a few shoppers mention the nightgowns fit roomier than expected. Returns go through email or phone rather than an online portal, so build in a little extra time if you need to send something back within the 30-day window.
What they sell
- Cotton and flannel nightgowns
- Matching robes
- Pajama sets
- Loungewear separates
Frequently asked questions
What is Eileen West's return window?
30 days (from invoice date, unworn/unwashed, tags attached)
Does Eileen West charge a restocking fee?
None published
What items cannot be returned to Eileen West?
None published
Also known as
eileenwest.com, eileen west
Return-policy data is compiled from Eileen West’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Eileen West’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.