Electronic Express Return Policy
Every return window, fee, and holiday extension for Electronic Express — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Report any shipping damage within 24-48 hours of delivery — that's the difference between Electronic Express covering return shipping and you paying for it yourself.
Policy at a glance
- Return window
- 30 days (from original purchase)
- Return shipping
- Customer pays return shipping unless damaged (reported within 24-48 hours) or Electronic Express's error; customer pays both ways if refusing delivery
- Free returns
- No - return shipping deducted from refund unless damaged or Electronic Express's error
- Restocking fee
- 25% on projectors and projector screens; variable fee on damaged/misused computers and other items
- Holiday extension
- None published
- Category
- Electronics
Can’t be returned: Labor/installation fees, gift cards, opened appliances/computers/bedding, clearance merchandise, DirecTV equipment, gaming systems, special orders, products missing serial numbers/UPCs
Time-sensitive items: Video game hardware cannot be returned once opened
Why Electronic Express earned a C-
About Electronic Express
Electronic Express is a regional electronics chain out of the Nashville area that's built a following by matching big-box prices on TVs, appliances, and audio gear without the big-box feel. It's the kind of local retailer people drive across state lines to for a deal.
The store mix runs from major appliances and TVs to computers, gaming consoles, and home theater setups, plus installation services for the bigger purchases. Original receipts matter here — you'll need one for returns, exchanges, price matches, and warranty work. One thing to flag: opened appliances, computers, and bedding items are final sale, so know exactly what you're buying before you unbox it at home.
What they sell
- TVs and home theater systems
- Major kitchen and laundry appliances
- Computers and laptops
- Gaming consoles and accessories
- Mattresses and bedding
Frequently asked questions
What is Electronic Express's return window?
30 days (from original purchase)
Does Electronic Express offer free returns?
No - return shipping deducted from refund unless damaged or Electronic Express's error
How much does Electronic Express charge for return shipping?
Customer pays return shipping unless damaged (reported within 24-48 hours) or Electronic Express's error; customer pays both ways if refusing delivery
Does Electronic Express charge a restocking fee?
25% on projectors and projector screens; variable fee on damaged/misused computers and other items
Does Electronic Express extend its return window for the holidays?
None published
What items cannot be returned to Electronic Express?
Labor/installation fees, gift cards, opened appliances/computers/bedding, clearance merchandise, DirecTV equipment, gaming systems, special orders, products missing serial numbers/UPCs
Also known as
electronicexpress.com, electronic express
Return-policy data is compiled from Electronic Express’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Electronic Express’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.