Eyeglasses.com Return Policy
Every return window, fee, and holiday extension for Eyeglasses.com — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Ordering multiple frames to compare at home? Keep it to 3 or fewer per order — a 20% restocking fee applies starting on the 4th frame you send back.
Policy at a glance
- Return window
- 30 days (postmarked, original saleable condition)
- Return shipping
- Buyer pays return shipping unless the error was Eyeglasses.com's fault
- Free returns
- Yes (most items)
- Restocking fee
- None on the first 3 frames returned; 20% restocking fee kicks in on the 4th item and beyond in the same order
- Holiday extension
- None published
- Category
- Eyewear
Can’t be returned: Custom prescription lenses on cancelled orders (50% cancellation fee), glass lenses have no refund policy
Why Eyeglasses.com earned a B+
About Eyeglasses.com
Ordering glasses without trying them on first still makes people nervous, which is why Eyeglasses.com leans hard on its Perfect Lenses Guarantee — if the prescription lenses don't work out, you get one free remake. It's a straightforward online optical retailer: browse frames, enter your prescription, and lenses get cut to order. Custom lens work is the honest catch here — if you cancel an order after lenses are already in production, only the frame gets refunded in full, since half the lens cost is forfeited as a cancellation fee. That's worth knowing before you order something on a whim. It suits shoppers who already know their prescription and want a bigger frame selection than their local optical shop carries, at prices well under retail.
What they sell
- Prescription eyeglass frames
- Prescription and polarized sunglasses
- Reading glasses
- Custom prescription lenses (single vision, progressive, bifocal)
Frequently asked questions
What is Eyeglasses.com's return window?
30 days (postmarked, original saleable condition)
Does Eyeglasses.com offer free returns?
Yes (most items)
How much does Eyeglasses.com charge for return shipping?
Buyer pays return shipping unless the error was Eyeglasses.com's fault
Does Eyeglasses.com charge a restocking fee?
None on the first 3 frames returned; 20% restocking fee kicks in on the 4th item and beyond in the same order
Does Eyeglasses.com extend its return window for the holidays?
None published
What items cannot be returned to Eyeglasses.com?
Custom prescription lenses on cancelled orders (50% cancellation fee), glass lenses have no refund policy
Also known as
eyeglasses.com
Return-policy data is compiled from Eyeglasses.com’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Eyeglasses.com’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.