FitFlop Return Policy
Every return window, fee, and holiday extension for FitFlop — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Try shoes on carpet or indoors only - FitFlop explicitly won't take back anything worn outdoors, and online purchases can't be returned in-store, so keep the original box until you're sure.
Policy at a glance
- Return window
- 28 days (unworn, original packaging)
- Return shipping
- Free on all US returns and exchanges - no restocking fee. Original shipping charges paid on the order are not refunded.
- Free returns
- Yes
- Restocking fee
- None
- Holiday extension
- None published
- Category
- Footwear
Can’t be returned: Items worn outdoors or removed from original packaging/labeling
Why FitFlop earned a B
How FitFlop compares
Top-graded Footwear rivals — tap one for the full side-by-side.
About FitFlop
Comfort-first sandals and walking shoes with a rocker-bottom sole are FitFlop's signature - this is a footwear brand built for people who prioritize how a shoe feels over trends, popular with anyone on their feet all day.
Returns are genuinely free and fee-free within 28 days, which is generous for footwear, but there's a real catch: shoes have to come back unworn outdoors, meaning try-on has to happen on carpet, not the sidewalk. Online orders also can't be returned to a physical retailer carrying the brand - it has to go back through FitFlop's own warehouse process, so plan for the online return workflow rather than assuming a nearby store can help.
What they sell
- Cushioned sandals and flip-flops
- Slip-on sneakers and walking shoes
- Boots and cold-weather footwear
- Orthotic-friendly comfort shoes
Frequently asked questions
What is FitFlop's return window?
28 days (unworn, original packaging)
Does FitFlop offer free returns?
Yes
How much does FitFlop charge for return shipping?
Free on all US returns and exchanges - no restocking fee. Original shipping charges paid on the order are not refunded.
Does FitFlop charge a restocking fee?
None
Does FitFlop extend its return window for the holidays?
None published
What items cannot be returned to FitFlop?
Items worn outdoors or removed from original packaging/labeling
Also known as
fitflop.com, fitflop
Return-policy data is compiled from FitFlop’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on FitFlop’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.