Fits Perfect Custom Orthotics Return Policy
Every return window, fee, and holiday extension for Fits Perfect Custom Orthotics — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Since these are custom-molded orthotics, ask before ordering whether your specific size/mold falls under the 'custom products' exclusion - that category is listed as non-returnable and could apply here despite the general 30-day policy.
Policy at a glance
- Return window
- 30 days (unused, original packaging)
- Return shipping
- Free - a return shipping label is provided.
- Free returns
- Yes
- Restocking fee
- None published
- Holiday extension
- None published
- Category
- Pharmacy
Can’t be returned: Perishable goods, custom products (special orders, personalized items), personal care goods (beauty products), hazardous materials/flammable liquids or gases, sale items, gift cards
Time-sensitive items: EU orders get a 14-day cooling-off period
Why Fits Perfect Custom Orthotics earned a B+
About Fits Perfect Custom Orthotics
Foot pain is the whole reason people find this site - Fits Perfect makes custom and semi-custom orthotic inserts meant to fix fit and support issues that off-the-shelf insoles can't solve. It's a health-adjacent footwear accessory brand, not a general shoe store.
The published policy uses fairly generic boilerplate return language (the kind you'd see on any Shopify store), which is worth noting since custom orthotics are usually harder to return once molded to your foot. If your order is genuinely custom-fit, confirm return eligibility with support before you buy rather than assuming the standard 30-day window applies the same way it would to a stocked, one-size product.
What they sell
- Custom-molded orthotic insoles
- Semi-custom arch support inserts
- Orthotic accessories and add-ons
Frequently asked questions
What is Fits Perfect Custom Orthotics's return window?
30 days (unused, original packaging)
Does Fits Perfect Custom Orthotics offer free returns?
Yes
How much does Fits Perfect Custom Orthotics charge for return shipping?
Free - a return shipping label is provided.
Does Fits Perfect Custom Orthotics charge a restocking fee?
None published
Does Fits Perfect Custom Orthotics extend its return window for the holidays?
None published
What items cannot be returned to Fits Perfect Custom Orthotics?
Perishable goods, custom products (special orders, personalized items), personal care goods (beauty products), hazardous materials/flammable liquids or gases, sale items, gift cards
Also known as
fitsperfectorthotics.com, fits perfect, fits perfect custom orthotics
Return-policy data is compiled from Fits Perfect Custom Orthotics’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Fits Perfect Custom Orthotics’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.