Floor & Decor Return Policy

90 days

Yes (in-store)

Customer pays return shipping

Possible on large orders

Not specifically extended

Custom-cut items, special orders, used/installed products, opened samples

Floor & Decor gives you 90 days to make a return. That's a solid window compared to many home improvement retailers. The clock starts on your purchase date, so keep your receipt handy and don't let that deadline sneak up on you. In-store returns are free, but if you're shipping something back, you'll cover that cost yourself. One hard rule: once flooring is installed, it's considered used and is no longer returnable — so inspect everything carefully before laying a single plank.

Floor & Decor's published policy doesn't spell out a clear no-receipt process, so this one varies by store and situation. Your best shot is to bring a credit card you paid with — store associates can sometimes look up purchases that way. Cash purchases without any proof of transaction are the trickiest. The Thrifle tip here is simple: always keep your receipts. Floor & Decor purchases can be large, and without documentation you're at the mercy of individual store discretion, which means you could walk away empty-handed.

Possibly — Floor & Decor may charge a restocking fee on large orders. The exact percentage isn't publicly specified, but if you bought in bulk (think pallets of tile or hardwood), don't assume a clean, fee-free return. Before placing a big order, ask the store directly what their restocking policy is for your specific purchase volume. For standard smaller returns within 90 days, restocking fees are less likely to apply, but get clarification upfront rather than discovering a surprise deduction when you return.

Installed or used products are a hard no at Floor & Decor — they're explicitly non-returnable. Opened samples are also excluded from returns. If you opened a box but haven't installed anything, you may still have a case for return, but it's not guaranteed. The critical line is installation: the moment flooring goes down, it's final sale. Opened samples also fall into the non-returnable category. Check everything — color, finish, quantity — before you open packaging and absolutely before anything gets installed.

Floor & Decor does not have a specifically extended holiday return policy. The standard 90-day window applies year-round, including purchases made during holiday sales events. Unlike apparel or electronics retailers that push return deadlines into January for holiday gifts, Floor & Decor keeps its policy consistent. If you're buying flooring as part of a home renovation gift or project during the holiday season, keep close track of your purchase date so you don't accidentally miss that 90-day cutoff.

Floor & Decor does accept in-store returns, and in-store is actually the free option — no return shipping cost. If you ordered online and want to return by mail instead, you'll pay for that shipping yourself. Bringing an online order back to a physical Floor & Decor location is the smarter move financially. Make sure you bring your order confirmation or packing slip as proof of purchase. The same 90-day window and all the same exclusions (custom-cut, special orders, installed items) apply regardless of how you originally bought.

Floor & Decor's military discount policy is not publicly published in their standard policy documentation. Some home improvement retailers offer veteran or active-duty discounts at the store level, but there's no confirmed, consistent military discount program in Floor & Decor's published policies. Your best move is to call your local store directly or ask at the pro services desk — store managers sometimes have discretion on this. Don't assume a discount exists without asking first, especially on large flooring purchases where even a small percentage saves real money.

Floor & Decor's price-match policy is not publicly detailed in their standard customer-facing policy documentation. They don't publish a clear price-match guarantee the way some big-box retailers do. If you find the same product cheaper elsewhere, it's still worth asking a store associate or manager — some retailers will negotiate, especially on large-volume flooring purchases. Come prepared with proof of the competitor's price. Without a formal published policy, though, there's no guarantee they'll honor it.

Returning a gift without a receipt to Floor & Decor gets complicated fast. Their policy doesn't outline a specific gift return process, meaning you're in the same boat as any no-receipt return — dependent on store discretion and whether the original purchase can be looked up. If the gift-giver can share their order confirmation email or the credit card they used, that significantly helps. Without any documentation, a return isn't guaranteed. If you're giving someone a Floor & Decor gift, do them a favor and include the receipt.

If you received a defective or damaged product from Floor & Decor, bring it back to the store within the 90-day return window along with your receipt and original packaging if possible. Defective items are a stronger case for return or exchange than a simple change of mind. Document the damage with photos before heading in. For items damaged in shipping from an online order, contact Floor & Decor customer service promptly — delays can complicate your claim. The key is acting fast and not installing anything you suspect is damaged, since installed flooring becomes non-returnable regardless of condition.