Flooret Return Policy
Every return window, fee, and holiday extension for Flooret — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Returns need pre-approval and photo proof the flooring is repackaged correctly on its original pallet - order samples first and get sign-off before shipping anything back, since an improperly packaged return can be rejected outright.
Policy at a glance
- Return window
- 6 months (unopened, uninstalled, saleable condition)
- Return shipping
- Customer pays the full cost of shipping the flooring back; original shipping and delivery charges are also non-refundable.
- Free returns
- No - fee deducted
- Restocking fee
- None published beyond return shipping costs
- Holiday extension
- None published
- Category
- Home
Can’t be returned: Sample cuts and sample planks, installed flooring, cut/damaged/opened/repackaged/altered flooring
Why Flooret earned a B
About Flooret
Ordering flooring online without seeing it in person is the exact problem Flooret is built to solve - it's a direct-to-consumer flooring company selling luxury vinyl plank, laminate, and hardwood, with a sample-first ordering process meant to replace a showroom visit.
The 6-month return window is unusually generous for flooring, but it comes with real logistics: nothing can be installed, cut, or opened, and it has to go back on the original pallet in saleable condition, which basically means returning a full unopened order rather than partial boxes. Order samples before committing to a full room's worth of flooring - it's free-ish insurance against a return process that, while long, isn't simple once boxes are opened.
What they sell
- Luxury vinyl plank flooring
- Laminate flooring
- Engineered and natural hardwood flooring
- Area rugs
Frequently asked questions
What is Flooret's return window?
6 months (unopened, uninstalled, saleable condition)
Does Flooret offer free returns?
No - fee deducted
How much does Flooret charge for return shipping?
Customer pays the full cost of shipping the flooring back; original shipping and delivery charges are also non-refundable.
Does Flooret charge a restocking fee?
None published beyond return shipping costs
Does Flooret extend its return window for the holidays?
None published
What items cannot be returned to Flooret?
Sample cuts and sample planks, installed flooring, cut/damaged/opened/repackaged/altered flooring
Also known as
flooret.com, flooret
Return-policy data is compiled from Flooret’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Flooret’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.