FramesDirect.com Return Policy
Every return window, fee, and holiday extension for FramesDirect.com — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
If you want your money back rather than an exchange, don't use the prepaid shipping label - it's free for exchanges, but using it for a straight refund costs you a $9 deduction.
Policy at a glance
- Return window
- 30 days (eyeglasses, sunglasses, sealed contacts)
- Return shipping
- Free prepaid return label for exchanges (continental US); if that same label is used for a refund instead, $9 is deducted from the refund
- Free returns
- Yes (exchanges only)
- Restocking fee
- None published
- Holiday extension
- None published
- Category
- Eyewear
Can’t be returned: Savile Row made-to-order eyewear (except manufacturer defects), opened contact lens boxes, VirtuClear and InSpatialRx inserts (defects only)
Why FramesDirect.com earned a B+
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About FramesDirect.com
Prescription glasses online used to feel risky before you could try frames on virtually, and this retailer was one of the early ones to lean into that - a huge frame catalog plus tools to check fit before you commit. It carries both mainstream brands and harder-to-find designer eyewear lines.
The 1-year warranty against manufacturing defects like peeling coatings or broken hinges is a nice safety net most opticals don't offer. One catch worth knowing: made-to-order Savile Row frames are final sale no matter what, so stick to in-stock lines if you want return flexibility.
What they sell
- Prescription eyeglasses and frames
- Prescription and non-prescription sunglasses
- Sealed contact lenses
- Designer and made-to-order eyewear lines
Frequently asked questions
What is FramesDirect.com's return window?
30 days (eyeglasses, sunglasses, sealed contacts)
Does FramesDirect.com offer free returns?
Yes (exchanges only)
How much does FramesDirect.com charge for return shipping?
Free prepaid return label for exchanges (continental US); if that same label is used for a refund instead, $9 is deducted from the refund
Does FramesDirect.com charge a restocking fee?
None published
Does FramesDirect.com extend its return window for the holidays?
None published
What items cannot be returned to FramesDirect.com?
Savile Row made-to-order eyewear (except manufacturer defects), opened contact lens boxes, VirtuClear and InSpatialRx inserts (defects only)
Also known as
framesdirect.com, frames direct
Return-policy data is compiled from FramesDirect.com’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on FramesDirect.com’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.