Full Compass Systems Return Policy
Every return window, fee, and holiday extension for Full Compass Systems — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Keep the original manufacturer carton sealed if there's any chance you'll return it - opening it triggers a restocking fee even if the gear itself is untouched, and you'll also eat return shipping on both legs.
Policy at a glance
- Return window
- 15 business days (no restocking fee if unopened)
- Return shipping
- Customer pays shipping both ways on returns; items originally sent on a free-shipping promotion will be charged for the outgoing shipping cost when returned.
- Free returns
- No - fee deducted
- Restocking fee
- None if returned within 15 business days in the unopened, undamaged original manufacturer carton. If the package has been opened, a minimum restocking charge of 15% or $10 (whichever is greater) applies; used, damaged, or incomplete merchandise increases the fee further. No returns accepted at all without prior authorization after 30 days.
- Holiday extension
- None published
- Category
- Electronics
Can’t be returned: Special-order/non-stock items, custom goods, closeout or discontinued merchandise, tape, gel, lamps, books, opened software, ear-phones, chemicals, bids and contracts, and installed service parts (unless defective on arrival, which are exchange-only, no refund)
Why Full Compass Systems earned a C
How Full Compass Systems compares
Top-graded Electronics rivals — tap one for the full side-by-side.
About Full Compass Systems
Since 1977 this Wisconsin-based retailer has been the place touring musicians, church sound techs, and recording studios call for gear, not the place casual shoppers browse. It's less flashy than big-box electronics chains and more like talking to a specialist who actually knows what a mic preamp does. That expertise comes with old-school policies: restocking fees and RA numbers are still very much a thing here, unlike the no-questions-asked returns you'd get from a general retailer.
You'll pay for that specialization with stricter rules - you need an RA number before shipping anything back, and 30 days is a hard cutoff even for authorized returns. But if you know exactly what mixer, cable, or lighting rig you need, the depth of inventory and knowledgeable sales staff make it worth the trade-off versus a big-box store that barely stocks pro audio gear.
What they sell
- Mixing consoles and audio interfaces for studios and live sound
- Stage and studio microphones
- DJ gear and lighting equipment for venues
- Cables, snakes, and rack accessories
- Video production and streaming equipment
Frequently asked questions
What is Full Compass Systems's return window?
15 business days (no restocking fee if unopened)
Does Full Compass Systems offer free returns?
No - fee deducted
How much does Full Compass Systems charge for return shipping?
Customer pays shipping both ways on returns; items originally sent on a free-shipping promotion will be charged for the outgoing shipping cost when returned.
Does Full Compass Systems charge a restocking fee?
None if returned within 15 business days in the unopened, undamaged original manufacturer carton. If the package has been opened, a minimum restocking charge of 15% or $10 (whichever is greater) applies; used, damaged, or incomplete merchandise increases the fee further. No returns accepted at all without prior authorization after 30 days.
Does Full Compass Systems extend its return window for the holidays?
None published
What items cannot be returned to Full Compass Systems?
Special-order/non-stock items, custom goods, closeout or discontinued merchandise, tape, gel, lamps, books, opened software, ear-phones, chemicals, bids and contracts, and installed service parts (unless defective on arrival, which are exchange-only, no refund)
Also known as
fullcompass.com, full compass
Return-policy data is compiled from Full Compass Systems’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Full Compass Systems’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.