FWRD Return Policy
Every return window, fee, and holiday extension for FWRD — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Want an exchange instead of a refund? Call or email customer service to put the replacement size/style on hold first - otherwise it can sell out while your return is in transit back to their Cerritos, CA warehouse.
Policy at a glance
- Return window
- 30 days (unworn, original tags attached)
- Return shipping
- Free prepaid return mailing label included on all domestic orders.
- Free returns
- Yes
- Restocking fee
- None published
- Holiday extension
- Returns accepted after the standard 30-day window during the holiday season (Nov 1 - Dec 25 purchases) as long as the item is received back by January 10.
- Holiday deadline
- Jan 10, 2027
- Category
- Luxury
Can’t be returned: None published beyond items outside the 30-day/holiday window
Holiday purchase window: Nov 1, 2026 → Dec 25, 2026
Why FWRD earned a A-
How FWRD compares
Top-graded Luxury rivals — tap one for the full side-by-side.
About FWRD
Think of it as Revolve's designer-level sibling site - same company, but the merchandise skews toward the pricier, more established luxury names rather than trend-driven contemporary brands. FWRD built its identity on the influencer-and-editor styling that Revolve is known for, just applied to a higher price point. Because it's run on Revolve's infrastructure, the shopping experience and return process feel familiar if you've ordered from Revolve before.
You'll want this if you're after designer pieces without walking into a department store, and the free prepaid return label takes some of the sting out of a splurge that doesn't fit. Just keep tags attached until you're sure - once they're off, that designer jacket you paid full price for isn't going back.
What they sell
- Designer ready-to-wear from luxury labels
- Designer handbags and shoes
- Fine jewelry and accessories
- Luxury swimwear and resort wear
- Designer denim and outerwear
Frequently asked questions
What is FWRD's return window?
30 days (unworn, original tags attached)
Does FWRD offer free returns?
Yes
How much does FWRD charge for return shipping?
Free prepaid return mailing label included on all domestic orders.
Does FWRD charge a restocking fee?
None published
Does FWRD extend its return window for the holidays?
Returns accepted after the standard 30-day window during the holiday season (Nov 1 - Dec 25 purchases) as long as the item is received back by January 10.
What items cannot be returned to FWRD?
None published beyond items outside the 30-day/holiday window
Also known as
fwrd.com, forward
Return-policy data is compiled from FWRD’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on FWRD’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.