GameStop Return Policy
Editor-verified return-policy details for GameStop — last verified Apr 17, 2026.
Standard return policy30 days left on a purchase made today
Policy at a glance
- Return window
- 30 days (new); 7 days (pre-owned)
- Window (days)
- 30 days
- Free returns
- Yes (in-store)
- Return shipping cost
- Customer pays mail
- Restocking fee
- Possible for opened new items
- Holiday extension
- Yes - Nov 1 to Dec 24 through Jan 15
- Holiday purchase window
- Nov 1, 2001 → Dec 24, 2001
- Holiday return deadline
- Jan 15, 2001
- Non-returnable items
- Gift cards, digital content, game currency, new items without packaging, consoles without all accessories
- Time-bomb items
- Pre-owned items: only 7 days
- Category
- Gaming
Frequently asked questions
What is GameStop's return window?
30 days (new); 7 days (pre-owned)
Does GameStop offer free returns?
Yes (in-store)
How much does GameStop charge for return shipping?
Customer pays mail
Does GameStop charge a restocking fee?
Possible for opened new items
Does GameStop extend its return window for the holidays?
Yes - Nov 1 to Dec 24 through Jan 15
What items cannot be returned to GameStop?
Gift cards, digital content, game currency, new items without packaging, consoles without all accessories
Also known as
gamestop.comgamestopeb games
Return-policy data is sourced from GameStop’s public customer-service pages and editor-verified by the Thrifle team. Policies can change at any time — always confirm on GameStop’s official site before purchase.