Glasshouse Fragrances Return Policy
Every return window, fee, and holiday extension for Glasshouse Fragrances — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
A changed mind only gets you an exchange, not cash back — if you want an actual refund, the item needs to be faulty, damaged, or the wrong product, not just not-your-taste.
Policy at a glance
- Return window
- 60 days from dispatch (unopened, sealed)
- Return shipping
- Customer pays return shipping and must provide proof of postage and tracking, unless the return is due to a company error or faulty product
- Free returns
- No - customer pays return shipping
- Restocking fee
- None, but the original delivery fee is non-refundable unless the return is due to company error or product fault
- Holiday extension
- None published
- Category
- Home
Can’t be returned: Change-of-mind returns are offered as exchange up to product value only, not a refund; packaging-only damage (product itself undamaged) gets no refund or replacement
Why Glasshouse Fragrances earned a B-
About Glasshouse Fragrances
Melbourne is where this candle brand got its start, and its scents lean into that Australian sensibility, big, high-end fragrance names in a jar without the boutique price tag markup. Candles, diffusers, and body products all show up under the same signature scent names, so you can layer a room spray with the candle it's named after.
The return terms are stricter than a lot of candle brands: a change of mind only gets you an exchange up to the item's value, not money back, and you're on your own for return shipping unless something's actually wrong with the product. Worth knowing if you're buying a scent you haven't smelled in person before.
What they sell
- Scented candles
- Reed diffusers
- Room and linen sprays
- Hand and body wash
Frequently asked questions
What is Glasshouse Fragrances's return window?
60 days from dispatch (unopened, sealed)
Does Glasshouse Fragrances offer free returns?
No - customer pays return shipping
How much does Glasshouse Fragrances charge for return shipping?
Customer pays return shipping and must provide proof of postage and tracking, unless the return is due to a company error or faulty product
Does Glasshouse Fragrances charge a restocking fee?
None, but the original delivery fee is non-refundable unless the return is due to company error or product fault
Does Glasshouse Fragrances extend its return window for the holidays?
None published
What items cannot be returned to Glasshouse Fragrances?
Change-of-mind returns are offered as exchange up to product value only, not a refund; packaging-only damage (product itself undamaged) gets no refund or replacement
Also known as
us.glasshousefragrances.com, glasshouse fragrances, glasshouse
Return-policy data is compiled from Glasshouse Fragrances’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Glasshouse Fragrances’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.