Glossier Return Policy

30 days (First Time's on Us guarantee)

Yes - first return free

First return free, $5 after

None

Not specifically extended

Gift cards

Glossier gives you 30 days from purchase to make a return. First-time customers get an extra layer of protection through the 'First Time's on Us' guarantee — you'll get a refund regardless of the condition of the item. After that first order, the standard 30-day window applies. One thing to keep in mind: gift cards cannot be returned, and limited edition items may have special rules that differ from the standard policy. If you're close to the deadline, don't wait — initiate the return as soon as possible to stay within the window.

Glossier's publicly available policy doesn't spell out specific rules for receipt-free returns. Since Glossier operates primarily online, most purchases are tied to an account or email confirmation, which typically serves as your proof of purchase. If you have your order number or the email address used at checkout, that should help the customer service team locate your order. If you've lost all purchase records, reach out to Glossier's support directly — they may be able to look up the transaction. Don't assume a receipt-free return is impossible before asking.

No, Glossier does not charge a restocking fee on returns. You won't lose a percentage of your refund just for sending something back. The only cost to be aware of is return shipping: your first return on any order ships back for free, but subsequent returns on that same order will cost you $5. That's a flat fee, not a percentage-based restocking charge. So as long as you're making your first return, the process is completely fee-free from a product-cost standpoint.

Glossier's 'First Time's on Us' guarantee is notably generous here — first-time customers can get a refund regardless of the condition of the item, which means opened and used products are covered for that initial order. Beyond the first-time guarantee, Glossier's published policy doesn't explicitly detail whether opened or used items qualify for standard returns within the 30-day window. If you've tried a product and it didn't work for you, contact Glossier customer service directly and explain the situation — beauty brands often handle these on a case-by-case basis.

Glossier does not have a publicly stated holiday return extension. The standard 30-day return window applies year-round, and there's no confirmed extended policy for gifts bought during the holiday season. If you're purchasing Glossier products as gifts in November or December, keep in mind the recipient may have a tight window to return or exchange them if that 30-day clock starts at purchase. It's a good idea to check back closer to the holiday season in case a temporary extension is announced, but don't count on it based on current policy.

Glossier's published return policy doesn't specifically address whether online orders can be returned in person at a Glossier retail location. Since Glossier has limited physical store presence and operates primarily as a direct-to-consumer brand, the standard process is to return items by mail. If you live near a Glossier store and want to avoid the return shipping cost, it's worth calling or messaging their customer service team ahead of time to confirm whether in-store returns for online purchases are accepted before making the trip.

A military discount is not publicly listed in Glossier's current policy or promotions. There's no confirmed active-duty or veteran discount program available on the Glossier website at this time. If you're hoping to save on a purchase, check whether Glossier participates in discount platforms like ID.me or GovX, which aggregate military discounts from multiple brands. It's also worth reaching out to Glossier customer service directly — policies can change, and they may offer something not prominently advertised.

Glossier does not have a publicly stated price-match policy. Since Glossier sells primarily through its own website and controls its own pricing, price-match situations are less common than with multi-retailer brands. If you spot a lower price somewhere else — which would typically be through an unauthorized reseller — Glossier is unlikely to honor it. Your best bet for savings is to watch for Glossier's own sales and promotions directly on their site. Third-party prices are not something Glossier appears to match based on available policy information.

Glossier's published policy doesn't outline a specific process for returning gifts without a receipt. Because most Glossier orders are tied to an email account, the original purchaser would typically need to initiate the return through their account. If you received a Glossier product as a gift and want to return it, your best move is to contact Glossier customer service directly with any information you have — the approximate purchase date, the product name, or even the giver's name if they're comfortable sharing. They may be able to locate the order and work something out.

If you receive a defective or damaged item from Glossier, you're in good shape. First-time customers are covered by the 'First Time's on Us' guarantee, which offers a refund regardless of condition — defective items absolutely qualify. For returning customers, contact Glossier customer service within the 30-day return window and document the defect with photos if possible. Defective product returns are handled separately from standard returns, and your first return ships back free. Given the nature of a defect, Glossier is likely to cover return shipping even beyond the first free return — but confirm that with their support team before shipping.