GOODSTONE Return Policy
Every return window, fee, and holiday extension for GOODSTONE — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
There's no changed-your-mind return here at all — the only path back is a manufacturing-defect exchange requested within 14 days, so be certain about the ring style and metal before you order.
Policy at a glance
- Return window
- 14 days (exchange only, defects only)
- Free returns
- No
- Restocking fee
- None
- Holiday extension
- None published
- Category
- Jewelry
Can’t be returned: All sales are final; made-to-order items, gift cards, sale items, special orders, custom-piece deposits, and personalized pieces (eternity bands, custom-length jewelry, initials, birthstones, engravings, custom sizing) are excluded even from the defect exchange
Time-sensitive items: manufacturing-defect exchanges must be requested within 14 days; all other sales are final
Why GOODSTONE earned a C
About GOODSTONE
Custom engagement rings built around your own choice of natural or lab-grown diamonds are the specialty here, made to order in the US rather than pulled off a shelf. It leans on personalized design consultations and diamond education rather than walk-in showroom browsing, aimed at couples who want input on the setting and stone before committing.
Because pieces are made to order, all sales are final — there's no changed-your-mind window, only a 14-day exchange if something is genuinely defective. That's standard for custom fine jewelry but worth knowing going in, especially since personalized details like engraving or custom sizing void even that exchange option.
What they sell
- Custom engagement rings
- Lab-grown and natural diamond jewelry
- Wedding bands
- Personalized fine jewelry with engraving
Frequently asked questions
What is GOODSTONE's return window?
14 days (exchange only, defects only)
Does GOODSTONE offer free returns?
No
Does GOODSTONE charge a restocking fee?
None
Does GOODSTONE extend its return window for the holidays?
None published
What items cannot be returned to GOODSTONE?
All sales are final; made-to-order items, gift cards, sale items, special orders, custom-piece deposits, and personalized pieces (eternity bands, custom-length jewelry, initials, birthstones, engravings, custom sizing) are excluded even from the defect exchange
Also known as
goodstoneinc.com, goodstone, good stone
Return-policy data is compiled from GOODSTONE’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on GOODSTONE’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.