goop Return Policy
Every return window, fee, and holiday extension for goop — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Opened beauty products aren't dead ends here — you just get store credit instead of a cash refund, so it's worth trying a serum before assuming an opened bottle is unreturnable.
Policy at a glance
- Return window
- 30 days (full-price); 14 days (sale items)
- Return shipping
- Pre-paid return labels provided at no extra shipping cost, but a $10 restocking fee (CAD $20 in Canada) is deducted from every US/Canada refund regardless of return method
- Free returns
- No - $10 restocking fee
- Restocking fee
- $10 US / CAD $20 Canada, deducted from refund on every return
- Holiday extension
- None published
- Category
- Beauty
Can’t be returned: Intimate apparel, jewelry, personalized or custom-made products, items marked final sale or non-returnable, products from third-party pop-up shops; opened or used beauty items (skincare, makeup, haircare, fragrance) are store-credit only
Time-sensitive items: sale/reduced-price items 14 days instead of the standard 30
Why goop earned a C-
About goop
Gwyneth Paltrow's wellness-and-lifestyle brand turned into a full retail operation, selling everything from $200 supplements to designer home goods and its own clothing line, all under one very specific point of view on wellness. It's polarizing for a reason — the price tags and the wellness claims both run high — but the curation is genuinely distinctive if that aesthetic is your thing.
Every US return gets hit with a flat $10 restocking fee no matter how you send it back, which adds up fast on lower-priced items. Sale items also get a shorter 14-day window instead of the usual 30, so don't let a discounted candle sit around before deciding.
What they sell
- Wellness supplements and vitamins
- Skincare and beauty products
- Home goods and candles
- G. Label clothing
Frequently asked questions
What is goop's return window?
30 days (full-price); 14 days (sale items)
Does goop offer free returns?
No - $10 restocking fee
How much does goop charge for return shipping?
Pre-paid return labels provided at no extra shipping cost, but a $10 restocking fee (CAD $20 in Canada) is deducted from every US/Canada refund regardless of return method
Does goop charge a restocking fee?
$10 US / CAD $20 Canada, deducted from refund on every return
Does goop extend its return window for the holidays?
None published
What items cannot be returned to goop?
Intimate apparel, jewelry, personalized or custom-made products, items marked final sale or non-returnable, products from third-party pop-up shops; opened or used beauty items (skincare, makeup, haircare, fragrance) are store-credit only
Also known as
goop.com, goop
Return-policy data is compiled from goop’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on goop’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.