GotoDirect Return Policy
Every return window, fee, and holiday extension for GotoDirect — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Once an order processes, cancelling it costs you 25-35% as a fee — if you're having second thoughts, act before the order is marked processed, not after.
Policy at a glance
- Return window
- 30 days (physical condition returns); 2 days to initiate standard returns
- Return shipping
- Customer pays return shipping and must insure the package
- Free returns
- No - restocking fee and customer-paid shipping
- Restocking fee
- 25-35% for refurbished units, 35-40% for new units; also applies to incompatible products and items with damaged original packaging
- Holiday extension
- None published
- Category
- Electronics
Can’t be returned: Products shipped directly by the manufacturer; some parts are exchange-only, not refundable
Time-sensitive items: faulty items must be reported within 10 days to get an RMA number; orders generally cannot be cancelled once processed without a 25-35% cancellation fee
Why GotoDirect earned a D-
How GotoDirect compares
Top-graded Electronics rivals — tap one for the full side-by-side.
About GotoDirect
Refurbished and new computer hardware at discount prices is the draw here, but the return terms make clear this isn't a big-box electronics retailer — steep restocking fees of 25 to 40 percent apply to nearly every non-defective return. It's built more for buyers hunting deals on servers, networking gear, and components than casual shoppers browsing laptops.
You've got just 2 days to initiate a standard return and 10 days to report a faulty item, both tighter windows than typical electronics sellers give. Given the steep restocking fees, it's worth confirming compatibility and specs carefully before ordering rather than planning to return anything that doesn't work out.
What they sell
- Refurbished servers and networking equipment
- New computer components
- Computer hardware accessories
- IT and data center equipment
Frequently asked questions
What is GotoDirect's return window?
30 days (physical condition returns); 2 days to initiate standard returns
Does GotoDirect offer free returns?
No - restocking fee and customer-paid shipping
How much does GotoDirect charge for return shipping?
Customer pays return shipping and must insure the package
Does GotoDirect charge a restocking fee?
25-35% for refurbished units, 35-40% for new units; also applies to incompatible products and items with damaged original packaging
Does GotoDirect extend its return window for the holidays?
None published
What items cannot be returned to GotoDirect?
Products shipped directly by the manufacturer; some parts are exchange-only, not refundable
Also known as
gotodirect.com, gotodirect
Return-policy data is compiled from GotoDirect’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on GotoDirect’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.