Gregory Return Policy
Every return window, fee, and holiday extension for Gregory — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
There's no exchange program - if the size or color is wrong, you return it for a refund and place a brand-new order, so factor that extra shipping time into any trip you're packing for.
Policy at a glance
- Return window
- 90 days (unused)
- Return shipping
- Customer pays return freight to Gregory Mountain Products. Shipping and handling charges from the original order are not refundable unless the product arrived damaged or the wrong item was shipped.
- Free returns
- No - fee deducted
- Restocking fee
- None stated
- Holiday extension
- None published
- Category
- Outdoor
Can’t be returned: None published
Why Gregory earned a B
About Gregory
Backpacking packs live or die on fit, and Gregory built its reputation on suspension systems and back panels that serious hikers obsess over - the kind of gear recommended by outfitters rather than found at a big-box sporting goods store. It's been a name in the thru-hiking and backcountry community for decades, known for packs that get rebuilt (not replaced) when a strap wears out. The 90-day return window is generous by outdoor-gear standards, though you'll eat the return shipping cost yourself unless something arrived damaged. No exchange program means a wrong size turns into two separate transactions, so it's worth double-checking torso length before ordering.
This is a brand for people who actually load up a 50+ liter pack and go, not casual daypack shoppers.
What they sell
- Multi-day backpacking and expedition backpacks
- Daypacks and hiking daypacks
- Travel packs and duffels
- Kids' and women's-specific pack fits
- Pack accessories and rain covers
Frequently asked questions
What is Gregory's return window?
90 days (unused)
Does Gregory offer free returns?
No - fee deducted
How much does Gregory charge for return shipping?
Customer pays return freight to Gregory Mountain Products. Shipping and handling charges from the original order are not refundable unless the product arrived damaged or the wrong item was shipped.
Does Gregory charge a restocking fee?
None stated
Does Gregory extend its return window for the holidays?
None published
What items cannot be returned to Gregory?
None published
Also known as
gregory.com, gregory mountain products, gregory packs
Return-policy data is compiled from Gregory’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Gregory’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.