HairMax Return Policy
Every return window, fee, and holiday extension for HairMax — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
The 20% fee on laser devices is steep on a several-hundred-dollar unit, so only return one if you're genuinely certain it isn't working for you - test it consistently for a few months first, since that's exactly the window you're given.
Policy at a glance
- Return window
- 6 months (laser devices); 30 days (hair care/supplements)
- Return shipping
- Customer pays return shipping. Laser devices returned under the 6-month money-back guarantee have a 20% return shipping and handling fee deducted from the refund. Hair care products and supplements have shipping costs plus a flat $5.00 handling fee deducted instead.
- Free returns
- No - fee deducted
- Restocking fee
- 20% of the purchase price on laser device returns; $5.00 flat handling fee on hair care/supplement returns
- Holiday extension
- None published
- Category
- Beauty
Can’t be returned: Laser devices outside the 6-month window, used or damaged devices not in as-new working condition
Time-sensitive items: hair care products and supplements have a shorter 30-day window versus the 6-month laser device guarantee
Why HairMax earned a C-
About HairMax
Laser hair growth devices sound like science fiction until you realize they've been FDA-cleared for years, and HairMax was one of the earlier brands to bring that technology to a consumer price point with its laser combs and helmet-style devices. It's a company built almost entirely around one core technology - low-level laser therapy for thinning hair - rather than a broad beauty catalog. The 6-month money-back guarantee is unusually long, which makes sense since hair regrowth takes months to show results, but the 20% deduction on returned devices is a real cost worth weighing against the several-hundred-dollar price tags these units carry. Supplements and hair care products run on a much shorter, more conventional 30-day clock.
It's aimed at people who've already tried topical treatments and want a clinical-feeling next step.
What they sell
- Laser hair growth combs and handheld devices
- Laser therapy caps and helmet-style devices
- Hair growth shampoos and conditioners
- Hair growth supplements
Frequently asked questions
What is HairMax's return window?
6 months (laser devices); 30 days (hair care/supplements)
Does HairMax offer free returns?
No - fee deducted
How much does HairMax charge for return shipping?
Customer pays return shipping. Laser devices returned under the 6-month money-back guarantee have a 20% return shipping and handling fee deducted from the refund. Hair care products and supplements have shipping costs plus a flat $5.00 handling fee deducted instead.
Does HairMax charge a restocking fee?
20% of the purchase price on laser device returns; $5.00 flat handling fee on hair care/supplement returns
Does HairMax extend its return window for the holidays?
None published
What items cannot be returned to HairMax?
Laser devices outside the 6-month window, used or damaged devices not in as-new working condition
Also known as
hairmax.com, hairmax laser
Return-policy data is compiled from HairMax’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on HairMax’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.