Heim Nest Return Policy
Every return window, fee, and holiday extension for Heim Nest — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
The mattress has to come back clean enough to donate - not just gently used - or the return gets rejected, since Heim Nest donates trial mattresses rather than reselling them.
Policy at a glance
- Return window
- 100 nights (trial period)
- Return shipping
- Free during the 100-night trial - Heim Nest arranges pickup or donation; after the trial, the buyer pays return shipping on an unopened mattress
- Free returns
- Yes (within 100-night trial)
- Restocking fee
- 30% deducted from the refund on unopened mattresses returned after the 100-night trial; opened mattresses are non-returnable once the trial ends
- Holiday extension
- None published
- Category
- Furniture
Can’t be returned: Opened mattresses after the 100-night trial ends, mattresses not in donation-suitable condition (stains, tears, excessive odors), products purchased using promo or gift codes (code value not refunded)
Why Heim Nest earned a B
About Heim Nest
A 100-night trial is Heim Nest's whole sales pitch - order a mattress online, sleep on it for over three months, and send it back if it's not right. It's part of the wave of direct-to-consumer, bed-in-a-box mattress brands that skip the traditional showroom entirely.
The trial is genuinely generous, but there's a real condition attached: the mattress has to come back clean enough to donate, not just gently used, or the return gets denied. Wait past the 100 nights and a restocking fee kicks in even on an unopened mattress. It suits anyone who wants to actually test a mattress at home before committing, rather than judging it from a five-minute store visit.
What they sell
- Memory foam and hybrid mattresses shipped compressed in a box
- Mattress toppers and protectors
- Adjustable bed bases
- Pillows
Frequently asked questions
What is Heim Nest's return window?
100 nights (trial period)
Does Heim Nest offer free returns?
Yes (within 100-night trial)
How much does Heim Nest charge for return shipping?
Free during the 100-night trial - Heim Nest arranges pickup or donation; after the trial, the buyer pays return shipping on an unopened mattress
Does Heim Nest charge a restocking fee?
30% deducted from the refund on unopened mattresses returned after the 100-night trial; opened mattresses are non-returnable once the trial ends
Does Heim Nest extend its return window for the holidays?
None published
What items cannot be returned to Heim Nest?
Opened mattresses after the 100-night trial ends, mattresses not in donation-suitable condition (stains, tears, excessive odors), products purchased using promo or gift codes (code value not refunded)
Also known as
heimnest.com, heim nest, squama tech, squama tech inc.
Return-policy data is compiled from Heim Nest’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Heim Nest’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.