Heist Studios Return Policy
Every return window, fee, and holiday extension for Heist Studios — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
If you want an exchange rather than a refund, email customer care before sending anything back — without that heads-up, returns get automatically processed as refunds instead.
Policy at a glance
- Return window
- 30 days (unworn, tag/gusset sticker intact)
- Return shipping
- Customer pays return postage; no prepaid label mentioned
- Free returns
- No - customer pays return postage
- Restocking fee
- None
- Holiday extension
- None published
- Category
- Fashion
Can’t be returned: Gift cards; set items (tights/socks/underwear bundles) must be returned as complete sets; items bought via Heist concessions (Selfridges, Next, etc.) follow those retailers' own policies
Why Heist Studios earned a C+
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About Heist Studios
Tights that don't sag or roll down were basically Heist Studios' founding complaint about the hosiery industry, and the brand built its whole reputation on solving that engineering problem. It's a UK-founded label now sold in the US directly and through department stores like Selfridges, expanding from tights into shapewear and loungewear.
Bundled items like sock or underwear multipacks can only go back as a complete set — you can't return just one pair from a three-pack. If you bought through a retailer like Selfridges or Next rather than heist-studios.com directly, this policy doesn't even apply; you'd need to go through that retailer instead.
What they sell
- Anti-roll-down tights and hosiery
- Shapewear and seamless underwear
- Socks and legwear multipacks
- Loungewear basics
Frequently asked questions
What is Heist Studios's return window?
30 days (unworn, tag/gusset sticker intact)
Does Heist Studios offer free returns?
No - customer pays return postage
How much does Heist Studios charge for return shipping?
Customer pays return postage; no prepaid label mentioned
Does Heist Studios charge a restocking fee?
None
Does Heist Studios extend its return window for the holidays?
None published
What items cannot be returned to Heist Studios?
Gift cards; set items (tights/socks/underwear bundles) must be returned as complete sets; items bought via Heist concessions (Selfridges, Next, etc.) follow those retailers' own policies
Also known as
heist-studios.com
Return-policy data is compiled from Heist Studios’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Heist Studios’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.