Hello Molly Return Policy
Every return window, fee, and holiday extension for Hello Molly — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Returns come back as store credit only, never cash — and that credit expires after 12 months, so don't let it sit forgotten in your account.
Policy at a glance
- Return window
- 30 days (unworn, tags attached) - store credit only
- Return shipping
- $5 for a drop-off return QR code; $9.50 for a standard post shipping label; original shipping is non-refundable
- Free returns
- No - $5 (drop-off) or $9.50 (mail label)
- Restocking fee
- None
- Holiday extension
- None published
- Category
- Fast Fashion
Can’t be returned: Intimates, stockings, hair accessories, hats, earrings, personal massagers, cosmetics/beauty products, self-tanners, Undercover Style Helpers, final sale items; swimwear only if hygiene stickers remain intact
Why Hello Molly earned a C+
About Hello Molly
Fast turnaround on trend-driven party and going-out looks is Hello Molly's whole business model — new styles drop constantly, prices stay low, and the catalog leans hard into Instagram-ready dresses. It's an Australian-founded label that built a big US following through social media before opening a dedicated US warehouse.
The return math is worth doing before you order a lot at once: everything comes back as store credit, never a cash refund, and you'll pay $5 to $9.50 in return fees on top of that. Shoppers who reorder often won't mind the credit system, but if you're testing the brand for the first time, know you won't get your money back outright.
What they sell
- Bodycon and going-out dresses
- Two-piece sets and matching co-ords
- Swimwear and cover-ups
- Going-out tops and denim
Frequently asked questions
What is Hello Molly's return window?
30 days (unworn, tags attached) - store credit only
Does Hello Molly offer free returns?
No - $5 (drop-off) or $9.50 (mail label)
How much does Hello Molly charge for return shipping?
$5 for a drop-off return QR code; $9.50 for a standard post shipping label; original shipping is non-refundable
Does Hello Molly charge a restocking fee?
None
Does Hello Molly extend its return window for the holidays?
None published
What items cannot be returned to Hello Molly?
Intimates, stockings, hair accessories, hats, earrings, personal massagers, cosmetics/beauty products, self-tanners, Undercover Style Helpers, final sale items; swimwear only if hygiene stickers remain intact
Also known as
hellomolly.com
Return-policy data is compiled from Hello Molly’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Hello Molly’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.