Herman Miller Return Policy
Every return window, fee, and holiday extension for Herman Miller — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Custom and made-to-order pieces (a huge share of what Herman Miller sells) can't be returned at all once ordered, so double-check dimensions and fabric swatches before you commit — this isn't a 'try it and send it back' kind of furniture purchase.
Policy at a glance
- Return window
- 30 days (report issues to customer service)
- Return shipping
- Customer generally arranges return; performance seating carries a flat $99 return shipping fee, or a 10% restocking fee applies if original packaging isn't available
- Free returns
- No - fee deducted
- Restocking fee
- 10% of purchase price on standard items; waived on like-for-like exchanges except for performance seating, which has its own $99/10% structure
- Holiday extension
- None published
- Category
- Furniture
Can’t be returned: Gift cards, floor samples and DWR Outlet purchases, items marked final sale or non-refundable, custom and special-order items, installed furniture, preconfigured office bundles (no partial returns), refurbished products, natural variations in marble/stone/wood grain
Time-sensitive items: Refurbished Aeron chairs: final sale, no return/exchange/refund except for items arriving damaged or materially different (3-day window)
Why Herman Miller earned a C-
How Herman Miller compares
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About Herman Miller
The Aeron chair is probably the most-copied office chair of the last 30 years, and it's still the calling card of this design house that also puts out Eames classics and modern systems furniture. Herman Miller sits at the high end of the office and home-furniture market, with prices to match — this is an investment-piece brand, not a fast-furniture one, and it shows in the materials and 12-year warranty backing most seating.
Designers, remote workers upgrading a home office, and companies furnishing conference rooms are the typical buyers. Worth knowing before you order: refurbished units and anything custom-configured are final sale, so the flexibility you'd expect from a premium retailer doesn't extend to those purchases.
What they sell
- Aeron and Cosm office chairs
- Eames lounge chairs and classic furniture reissues
- Standing desks and office systems
- Refurbished chairs at a discount
- Home office accessories
Frequently asked questions
What is Herman Miller's return window?
30 days (report issues to customer service)
Does Herman Miller offer free returns?
No - fee deducted
How much does Herman Miller charge for return shipping?
Customer generally arranges return; performance seating carries a flat $99 return shipping fee, or a 10% restocking fee applies if original packaging isn't available
Does Herman Miller charge a restocking fee?
10% of purchase price on standard items; waived on like-for-like exchanges except for performance seating, which has its own $99/10% structure
Does Herman Miller extend its return window for the holidays?
None published
What items cannot be returned to Herman Miller?
Gift cards, floor samples and DWR Outlet purchases, items marked final sale or non-refundable, custom and special-order items, installed furniture, preconfigured office bundles (no partial returns), refurbished products, natural variations in marble/stone/wood grain
Also known as
hermanmiller.com, store.hermanmiller.com, herman miller store
Return-policy data is compiled from Herman Miller’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Herman Miller’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.