Hernest Return Policy
Every return window, fee, and holiday extension for Hernest — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Changing your mind on a piece costs you 20% of the price in restocking fees — factor that into whether a 'test it out at home' purchase is really worth it versus measuring twice before you order.
Policy at a glance
- Return window
- 60 days (change of mind); 7 days (damage reports)
- Return shipping
- Hernest covers shipping for defective/damaged items; non-defective 'change of mind' returns carry a 20% restocking fee that covers shipping
- Free returns
- No - fee deducted
- Restocking fee
- 20% of item price for non-defective returns; 15% plus a $100 reshipping fee if exchanging after the item has already shipped; $50 per item if original packaging can't be reused
- Holiday extension
- None published
- Category
- Furniture
Can’t be returned: Clearance items, final sale items, items with scratches/stains/damage/drilling or other modification, normal wear-and-tear damage, delivery and assembly service fees once completed
Time-sensitive items: Defective/damaged items must be reported within 7 days of delivery; order modifications after 24 hours incur a 20% restocking fee
Why Hernest earned a C-
About Hernest
Mid-century modern media consoles and travertine-textured pieces make up a lot of what shows up in Hernest's bestseller list, and the brand is clearly chasing that warm, MCM-revival look that's been popular in home design lately. It's an online furniture retailer without physical showrooms, so you're buying from photos and reviews rather than sitting in the piece first, and delivery involves either standard shipping or white-glove service for larger items.
Expect mid-range pricing that's more accessible than boutique furniture makers but still a real investment for a dining table or sofa. The 20% restocking fee on non-defective returns is the thing to plan around — a wrong-size media console isn't a cheap mistake to correct.
What they sell
- Media consoles and TV stands
- Dining tables and dining chairs
- Sofas and accent chairs
- Bedroom furniture including beds and nightstands
- Bathroom vanities and sideboards
Frequently asked questions
What is Hernest's return window?
60 days (change of mind); 7 days (damage reports)
Does Hernest offer free returns?
No - fee deducted
How much does Hernest charge for return shipping?
Hernest covers shipping for defective/damaged items; non-defective 'change of mind' returns carry a 20% restocking fee that covers shipping
Does Hernest charge a restocking fee?
20% of item price for non-defective returns; 15% plus a $100 reshipping fee if exchanging after the item has already shipped; $50 per item if original packaging can't be reused
Does Hernest extend its return window for the holidays?
None published
What items cannot be returned to Hernest?
Clearance items, final sale items, items with scratches/stains/damage/drilling or other modification, normal wear-and-tear damage, delivery and assembly service fees once completed
Also known as
hernest.com
Return-policy data is compiled from Hernest’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Hernest’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.