Highwood USA Return Policy
Every return window, fee, and holiday extension for Highwood USA — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
The 30-day window only applies if you bought straight from highwood-usa.com — the same chair sold at a garden center or Wayfair falls under that seller's return rules instead, so check where you actually bought it before contacting Highwood.
Policy at a glance
- Return window
- 30 days (direct purchases only)
- Return shipping
- Highwood USA covers shipping for manufacturing defects; customer may be responsible for shipping on non-defective returns
- Free returns
- No - fee deducted
- Restocking fee
- None published
- Holiday extension
- None published
- Category
- Furniture
Can’t be returned: Items bought through third-party retailers must go through that retailer, not Highwood directly
Why Highwood USA earned a C+
How Highwood USA compares
Top-graded Furniture rivals — tap one for the full side-by-side.
About Highwood USA
Weather-resistant poly-lumber patio furniture is Highwood's whole business — Adirondack chairs, porch swings, and dining sets made from recycled plastic lumber designed to survive rain and sun without rotting like real wood. It sells both direct online and through garden centers and other retailers, which means the return process you get depends heavily on where you actually bought the piece.
Homeowners furnishing a deck or porch who want something more durable than typical outdoor furniture are the target buyer. Because so much of this furniture also sells through third-party stores, always double check whether you're dealing with Highwood directly or a reseller before assuming the 30-day policy applies to you.
What they sell
- Adirondack chairs in poly-lumber
- Outdoor dining sets
- Porch swings and gliders
- Rocking chairs
- Outdoor storage benches
Frequently asked questions
What is Highwood USA's return window?
30 days (direct purchases only)
Does Highwood USA offer free returns?
No - fee deducted
How much does Highwood USA charge for return shipping?
Highwood USA covers shipping for manufacturing defects; customer may be responsible for shipping on non-defective returns
Does Highwood USA charge a restocking fee?
None published
Does Highwood USA extend its return window for the holidays?
None published
What items cannot be returned to Highwood USA?
Items bought through third-party retailers must go through that retailer, not Highwood directly
Also known as
highwood-usa.com, highwood outdoor furniture
Return-policy data is compiled from Highwood USA’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Highwood USA’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.