House of Staunton Return Policy
Every return window, fee, and holiday extension for House of Staunton — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Ask for store credit or an exchange instead of a cash refund - House of Staunton waives its 25% restocking fee entirely if you go that route.
Policy at a glance
- Return window
- 30 days (from ship date, to request an RMA)
- Return shipping
- Customer pays all shipping both ways; if the original order had free shipping, the amount House of Staunton actually paid to ship it is deducted from the refund
- Free returns
- No - fee deducted
- Restocking fee
- 25% restocking fee on all returns, waived if returning for an exchange or store credit instead of a refund; not applied to damaged or defective merchandise
- Holiday extension
- Orders placed November 15-30 get an extended return-request deadline through December 31 of that year
- Category
- Toys
Can’t be returned: Clearance, shopworn, imperfect and custom-made (bespoke) items, downloadable products, opened software/DVDs (exchange-only if defective, no exceptions)
Time-sensitive items: Damaged items must be reported within 7 days of delivery to get a free replacement
Why House of Staunton earned a C
About House of Staunton
Handcrafted chess sets are a different kind of purchase than most online orders - these are wood-carved, sometimes weighted, sometimes numbered pieces that collectors take seriously, and House of Staunton has built its reputation supplying tournament players and hobbyists alike. Its catalog runs from beginner boards to museum-grade reproduction sets. The one thing to plan around: a straight refund carries a 25% restocking fee, which is steep compared to most retailers, so it's worth deciding upfront whether store credit or an exchange makes more sense for you.
What they sell
- Wood and luxury chess sets
- Tournament and weighted chess pieces
- Chess boards and cases
- Backgammon and other board games
- Chess clocks and accessories
Frequently asked questions
What is House of Staunton's return window?
30 days (from ship date, to request an RMA)
Does House of Staunton offer free returns?
No - fee deducted
How much does House of Staunton charge for return shipping?
Customer pays all shipping both ways; if the original order had free shipping, the amount House of Staunton actually paid to ship it is deducted from the refund
Does House of Staunton charge a restocking fee?
25% restocking fee on all returns, waived if returning for an exchange or store credit instead of a refund; not applied to damaged or defective merchandise
Does House of Staunton extend its return window for the holidays?
Orders placed November 15-30 get an extended return-request deadline through December 31 of that year
What items cannot be returned to House of Staunton?
Clearance, shopworn, imperfect and custom-made (bespoke) items, downloadable products, opened software/DVDs (exchange-only if defective, no exceptions)
Also known as
houseofstaunton.com, house of staunton, hos
Return-policy data is compiled from House of Staunton’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on House of Staunton’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.