Hydrow Return Policy
Every return window, fee, and holiday extension for Hydrow — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Check whether your order qualifies for Hydrow's separate 30-day risk-free trial before assuming the standard $250 return-shipping fee applies - the trial has different terms than a regular post-purchase return.
Policy at a glance
- Return window
- 30 days (from delivery; separate terms apply if eligible for the 30-day risk-free trial)
- Return shipping
- A flat $250 return shipping fee is deducted from the refund on the rowing machine itself, due to its size and weight; original shipping, delivery, and installation fees are never refunded
- Free returns
- No - fee deducted
- Restocking fee
- None published beyond the $250 return shipping fee; refund may be further reduced if the machine is returned damaged, with missing parts, or showing signs of abuse
- Holiday extension
- None published
- Category
- Sports
Can’t be returned: Opened or used accessories (headphones, heart rate monitors, upright storage kits, water bottles, other fitness accessories, machine mat, LYQUID bar/bench/ankle straps/rope) - these can't be returned once opened, used, or worn
Why Hydrow earned a C+
About Hydrow
Live and on-demand rowing classes streamed to a screen mounted on the machine itself are Hydrow's whole pitch - it's a connected fitness rowing machine competing in the same space as Peloton, built around real-time instructor-led workouts rather than just a blank erg. It also makes LYQUID, a strength-training platform, for people who want more than cardio. Because the rowers are large and heavy, a change-of-mind return costs $250 in return shipping alone, so this isn't an impulse buy you want to reverse casually.
What they sell
- Connected rowing machines
- LYQUID strength-training platform
- Fitness accessories (heart rate monitors, machine mats)
- Streaming workout membership
- Replacement parts
Frequently asked questions
What is Hydrow's return window?
30 days (from delivery; separate terms apply if eligible for the 30-day risk-free trial)
Does Hydrow offer free returns?
No - fee deducted
How much does Hydrow charge for return shipping?
A flat $250 return shipping fee is deducted from the refund on the rowing machine itself, due to its size and weight; original shipping, delivery, and installation fees are never refunded
Does Hydrow charge a restocking fee?
None published beyond the $250 return shipping fee; refund may be further reduced if the machine is returned damaged, with missing parts, or showing signs of abuse
Does Hydrow extend its return window for the holidays?
None published
What items cannot be returned to Hydrow?
Opened or used accessories (headphones, heart rate monitors, upright storage kits, water bottles, other fitness accessories, machine mat, LYQUID bar/bench/ankle straps/rope) - these can't be returned once opened, used, or worn
Also known as
hydrow.com, hydrow, support.hydrow.com
Return-policy data is compiled from Hydrow’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Hydrow’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.