INDOCHINO Return Policy
Every return window, fee, and holiday extension for INDOCHINO — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Because every suit is custom-cut to your measurements, there's no such thing as a standard refund here — if fit is off, the fix is alterations through their Fit Help program, not a return, so report problems within 14 days rather than waiting to see if it 'breaks in.'
Policy at a glance
- Return window
- No refunds (made-to-measure garments); quality issues within 14 days get alterations
- Return shipping
- Not applicable — garments aren't returned for refund; alteration assistance is arranged through Customer Experience or in-Showroom
- Free returns
- No - fee deducted
- Restocking fee
- None
- Holiday extension
- None published
- Category
- Fashion
Can’t be returned: All made-to-measure garments (custom-cut to individual measurements, no refunds offered)
Time-sensitive items: Quality/fabrication issues must be reported within 14 days of arrival to qualify for alteration assistance
Why INDOCHINO earned a C-
About INDOCHINO
Made-to-measure suiting used to mean a trip to a tailor and a serious price tag, and Indochino built its whole business on doing that online at a fraction of the cost — you enter measurements (or visit a Showroom), pick fabric and details, and the suit is cut just for you. That customization is exactly why there's no standard return policy: once a garment is built to your body, it can't just go back on a shelf for someone else. Fit issues get routed through alterations instead of a refund.
It's a natural fit for weddings, first suits, or anyone tired of off-the-rack fit compromises. Just know going in that 'buyer's remorse' isn't really covered — you're committing once you order.
What they sell
- Made-to-measure suits and blazers
- Custom dress shirts and trousers
- Wedding and groomsmen suiting packages
- Accessories including ties and pocket squares
Frequently asked questions
What is INDOCHINO's return window?
No refunds (made-to-measure garments); quality issues within 14 days get alterations
Does INDOCHINO offer free returns?
No - fee deducted
How much does INDOCHINO charge for return shipping?
Not applicable — garments aren't returned for refund; alteration assistance is arranged through Customer Experience or in-Showroom
Does INDOCHINO charge a restocking fee?
None
Does INDOCHINO extend its return window for the holidays?
None published
What items cannot be returned to INDOCHINO?
All made-to-measure garments (custom-cut to individual measurements, no refunds offered)
Also known as
indochino.com, indochino, support.indochino.com
Return-policy data is compiled from INDOCHINO’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on INDOCHINO’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.