Inito Return Policy
Every return window, fee, and holiday extension for Inito — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
As a registered FDA medical device, Inito treats most products as non-returnable once shipped by default — the 30-day/$15-fee return path only applies to the Fertility Monitor and Fertility Strips specifically, not their broader catalog.
Policy at a glance
- Return window
- 30 days (unopened, seal intact); no returns once shipped on most other products
- Return shipping
- Customer bears risk of loss/damage in transit; subscription customers get free return shipping on their first two returns, then a $15 fee applies
- Free returns
- No - fee deducted
- Restocking fee
- $15 processing fee on Fertility Monitor and Fertility Strips returns (covers return shipping and restocking), waived only for defective or damaged products
- Holiday extension
- None published
- Category
- Pharmacy
Can’t be returned: Fertility Strips are excluded from the 1-year warranty (single-use), unauthorized-reseller purchases, most 'Other Inito Products' once shipped except at Inito's discretion
Time-sensitive items: Return shipping label must be used within 7 days of receiving it or the return is void
Why Inito earned a C-
About Inito
Fertility tracking usually means peeing on a stick and squinting at faint lines, but Inito built an at-home monitor that reads actual hormone levels from a smartphone-connected reader, which is a step up from typical ovulation kits. Because it's registered with the FDA as a medical device, the return policy reads more like a medical-supply company's than a typical gadget brand's — most products are locked to no-returns-after-shipping unless something's genuinely defective. The single-use test strips don't even qualify for the standard 1-year warranty.
It's built for people actively trying to conceive who want more data than a basic ovulation test provides. Subscribers get a break — the first two subscription returns ship back free before the $15 fee kicks in.
What they sell
- Inito Fertility Monitor and reader kit
- Fertility test strips (subscription or one-time)
- InTemp Basal Thermometer
- Companion fertility-tracking app
Frequently asked questions
What is Inito's return window?
30 days (unopened, seal intact); no returns once shipped on most other products
Does Inito offer free returns?
No - fee deducted
How much does Inito charge for return shipping?
Customer bears risk of loss/damage in transit; subscription customers get free return shipping on their first two returns, then a $15 fee applies
Does Inito charge a restocking fee?
$15 processing fee on Fertility Monitor and Fertility Strips returns (covers return shipping and restocking), waived only for defective or damaged products
Does Inito extend its return window for the holidays?
None published
What items cannot be returned to Inito?
Fertility Strips are excluded from the 1-year warranty (single-use), unauthorized-reseller purchases, most 'Other Inito Products' once shipped except at Inito's discretion
Also known as
inito.com, inito
Return-policy data is compiled from Inito’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Inito’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.