Interior Define Return Policy
Every return window, fee, and holiday extension for Interior Define — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
The processing fee jumps from 15% to 50% the moment upholstery — a sofa or chair — is involved instead of a stocked accent piece, so factor that steep fee into any custom sofa order before you buy, not after.
Policy at a glance
- Return window
- 30 days (stocked non-upholstery items); 60 days (made-to-order or in-stock upholstery)
- Return shipping
- Shipping fees are non-refundable on any return; UPS return label provided for stocked items, delivery-partner pickup arranged for upholstery returns
- Free returns
- No - fee deducted
- Restocking fee
- 15% processing fee on stocked non-upholstery item returns; 50% processing fee on made-to-order or in-stock upholstery returns (both deducted from refund, plus shipping)
- Holiday extension
- None published
- Category
- Furniture
Can’t be returned: Damaged, scratched, stained, or altered pieces; all art items and throws (final sale); extra sets of legs; additional cushions and cushion covers; orders forwarded to Alaska or Hawaii (except damage/defect)
Time-sensitive items: Upholstery order modifications free only within 72 hours (25% fee after); order cancellations refunded in full within 72 hours, 25% fee after that, 50% fee after 30 days
Why Interior Define earned a C-
How Interior Define compares
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About Interior Define
Customizable sofas built to your fabric and configuration choices are the whole draw at Interior Define — you pick the frame, the fabric, the cushion fill, and it's built made-to-order over 10 to 12 weeks rather than pulled off a warehouse floor. That customization is exactly why the return fees look steep: a 50% processing fee applies to upholstery returns versus just 15% on stocked accent pieces like rugs or lamps. Art and throw pillows are final sale outright, no exceptions.
It's a solid option for people who want a specific look a big-box furniture store can't match and are willing to wait months for delivery. Just measure your space carefully first — if the piece doesn't fit through your door at delivery, that also counts as a return and eats the same processing fee.
What they sell
- Custom-configurable sofas and sectionals
- Made-to-order dining and bedroom furniture
- Performance fabric and leather upholstery options
- Rugs, decor, and stocked accent pieces
Frequently asked questions
What is Interior Define's return window?
30 days (stocked non-upholstery items); 60 days (made-to-order or in-stock upholstery)
Does Interior Define offer free returns?
No - fee deducted
How much does Interior Define charge for return shipping?
Shipping fees are non-refundable on any return; UPS return label provided for stocked items, delivery-partner pickup arranged for upholstery returns
Does Interior Define charge a restocking fee?
15% processing fee on stocked non-upholstery item returns; 50% processing fee on made-to-order or in-stock upholstery returns (both deducted from refund, plus shipping)
Does Interior Define extend its return window for the holidays?
None published
What items cannot be returned to Interior Define?
Damaged, scratched, stained, or altered pieces; all art items and throws (final sale); extra sets of legs; additional cushions and cushion covers; orders forwarded to Alaska or Hawaii (except damage/defect)
Also known as
interiordefine.com, interior define
Return-policy data is compiled from Interior Define’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Interior Define’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.