Jenni Kayne Return Policy
Every return window, fee, and holiday extension for Jenni Kayne — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Pick store credit or an exchange instead of a cash refund and Jenni Kayne waives the $12 restocking fee entirely - it's only charged when you ask for money back on your card.
Policy at a glance
- Return window
- 21 days (unused, tags attached, from delivery)
- Return shipping
- Prepaid FedEx label provided via returns.jennikayne.com; in-store returns are free; a $12 restocking fee is deducted from card refunds
- Free returns
- Yes (in-store)
- Restocking fee
- $12 for US returns to a card refund; waived if you choose store credit or an exchange; rugs shipped White Glove carry a separate $250 restock fee, and Business & Pleasure Co. decor items carry a 20% restocking fee plus return shipping
- Holiday extension
- None published
- Category
- Fashion
Can’t be returned: Furniture, apothecary, intimates, gift cards, final sale items, Jenni Kayne Home Memberships, and Jenni Kayne by Business & Pleasure Co. furniture and umbrellas
Time-sensitive items: international returns 21 days, rug returns vary by size with a $250 restock fee on oversized/White Glove rugs
Why Jenni Kayne earned a C-
About Jenni Kayne
California-cool cashmere and linen basics built this brand's following, with a laid-back Montecito aesthetic that spilled over into a home and furniture line too. It's known for elevated wardrobe staples - the kind of sweater or dress you keep in rotation for years rather than one season. Returns get a little complex once you go beyond basic apparel: furniture is final sale, rugs have their own tiered shipping fees, and there's a flat $12 restocking fee on refunds to your card.
Shoppers should know the return window is shorter than a lot of comparable brands at 21 days, though exchanges get an extra week at 30 days if you just need a different size or color.
What they sell
- Cashmere sweaters and knitwear
- Linen dresses and everyday basics
- Leather bags and accessories
- Home furniture and rugs
- Oak Essentials skincare line
Frequently asked questions
What is Jenni Kayne's return window?
21 days (unused, tags attached, from delivery)
Does Jenni Kayne offer free returns?
Yes (in-store)
How much does Jenni Kayne charge for return shipping?
Prepaid FedEx label provided via returns.jennikayne.com; in-store returns are free; a $12 restocking fee is deducted from card refunds
Does Jenni Kayne charge a restocking fee?
$12 for US returns to a card refund; waived if you choose store credit or an exchange; rugs shipped White Glove carry a separate $250 restock fee, and Business & Pleasure Co. decor items carry a 20% restocking fee plus return shipping
Does Jenni Kayne extend its return window for the holidays?
None published
What items cannot be returned to Jenni Kayne?
Furniture, apothecary, intimates, gift cards, final sale items, Jenni Kayne Home Memberships, and Jenni Kayne by Business & Pleasure Co. furniture and umbrellas
Also known as
jennikayne.com
Return-policy data is compiled from Jenni Kayne’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Jenni Kayne’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.