JibJab Return Policy
Every return window, fee, and holiday extension for JibJab — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
If JibJab is running one of its website-only trial periods, cancel before the trial ends - once it converts to a paid membership, cancelling later gets you zero refund for the unused time, not even a prorated amount.
Policy at a glance
- Return window
- No returns (memberships are non-refundable, no partial-period refunds); some website trial periods offer a stated satisfaction guarantee
- Return shipping
- Not applicable - digital memberships/downloads; physical goods returns cost the customer return shipping
- Free returns
- No
- Restocking fee
- 20% on physical goods returns, waived for defective/faulty or JibJab-error items
- Holiday extension
- None published
- Category
- Software
Can’t be returned: Membership payments (nonrefundable, no partial-period refunds), a la carte virtual goods and pay-per-download material (final, non-cancelable, non-refundable), membership enhancements (non-refundable add-on fees), physical goods that have been opened or show signs of use (unless defective), items returned more than 10 days after delivery, gift memberships (non-redeemable for cash)
Time-sensitive items: physical goods 10 days
Why JibJab earned a D-
About JibJab
That goofy animated e-card where your face gets pasted onto a dancing body is JibJab's whole identity - it's been making personalized digital greeting videos and cards since the early internet-humor era. The service runs on paid memberships that unlock its full content library, plus occasional a la carte downloads and physical goods like printed products. Membership payments are strictly non-refundable once you're past any trial period, and even canceling doesn't get you money back for time you haven't used.
JibJab does offer trial periods on its website from time to time with a real money-back guarantee, but that's the exception - miss the trial cutoff and you're locked into paying for the full term either way.
What they sell
- Personalized animated e-cards and greeting videos
- Premium membership content library
- A la carte digital downloads
- Gift memberships
- Occasional physical printed products
Frequently asked questions
What is JibJab's return window?
No returns (memberships are non-refundable, no partial-period refunds); some website trial periods offer a stated satisfaction guarantee
Does JibJab offer free returns?
No
How much does JibJab charge for return shipping?
Not applicable - digital memberships/downloads; physical goods returns cost the customer return shipping
Does JibJab charge a restocking fee?
20% on physical goods returns, waived for defective/faulty or JibJab-error items
Does JibJab extend its return window for the holidays?
None published
What items cannot be returned to JibJab?
Membership payments (nonrefundable, no partial-period refunds), a la carte virtual goods and pay-per-download material (final, non-cancelable, non-refundable), membership enhancements (non-refundable add-on fees), physical goods that have been opened or show signs of use (unless defective), items returned more than 10 days after delivery, gift memberships (non-redeemable for cash)
Also known as
jibjab.com
Return-policy data is compiled from JibJab’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on JibJab’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.