Johnstons of Elgin Return Policy
Every return window, fee, and holiday extension for Johnstons of Elgin — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Products must be sent back from the same country they were originally delivered to - if you're traveling internationally when you decide to return something, you can't just drop it in the mail wherever you happen to be.
Policy at a glance
- Return window
- 14 days (from delivery date)
- Return shipping
- Free within the UK via Royal Mail (Freepost); international/US returns use a DHL-generated label through the international returns portal
- Free returns
- Yes
- Restocking fee
- None
- Holiday extension
- None published
- Category
- Fashion
Why Johnstons of Elgin earned a B-
About Johnstons of Elgin
Cashmere this soft usually comes from a heritage Scottish mill, and Johnstons of Elgin has been weaving wool and cashmere since the 19th century in the same Scottish town its name comes from. It's a luxury textile house known for scarves, throws, and knitwear rather than trend-driven fashion - the kind of brand where a plain cashmere scarf is the whole point, not an afterthought. The 14-day return window is shorter than a lot of luxury competitors, so don't sit on a decision too long.
Returns ship free either way, whether you're in the UK (Royal Mail) or shipping internationally (DHL), which is a nice touch for a brand at this price point.
What they sell
- Cashmere and wool scarves
- Blankets and throws
- Knitwear sweaters and cardigans
- Tailored outerwear and accessories
Frequently asked questions
What is Johnstons of Elgin's return window?
14 days (from delivery date)
Does Johnstons of Elgin offer free returns?
Yes
How much does Johnstons of Elgin charge for return shipping?
Free within the UK via Royal Mail (Freepost); international/US returns use a DHL-generated label through the international returns portal
Does Johnstons of Elgin charge a restocking fee?
None
Does Johnstons of Elgin extend its return window for the holidays?
None published
Also known as
johnstonsofelgin.com
Return-policy data is compiled from Johnstons of Elgin’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Johnstons of Elgin’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.