Jones New York Return Policy
Every return window, fee, and holiday extension for Jones New York — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Use the Online Returns Center to generate your return slip rather than mailing it back without one - JNY requires the official return slip to process a refund, so skipping this step can delay or void your return.
Policy at a glance
- Return window
- 30 days (unworn, unaltered, with tags, from purchase date)
- Return shipping
- $7 shipping & processing fee deducted from the refund on all returns; original shipping fees are non-refundable
- Free returns
- No - $7.99 fee deducted
- Restocking fee
- None
- Holiday extension
- None published
- Category
- Fashion
Can’t be returned: Final Sale items
Why Jones New York earned a C+
About Jones New York
Workwear staples like the tailored blazer and the classic sheath dress are what built Jones New York's reputation with generations of working women. It's a long-running American career-wear label, the kind of brand your mom might have shopped at the mall and that still shows up in office-appropriate collections today. The $7 flat return fee is modest compared to a lot of mall-brand competitors, and it comes straight out of your refund rather than as a separate charge.
Refunds land back on your card within about a week of the warehouse receiving your return, though your bank statement might take an extra billing cycle to reflect it.
What they sell
- Tailored blazers and suiting
- Career dresses and sheath dresses
- Dress pants and skirts
- Coats and outerwear
Frequently asked questions
What is Jones New York's return window?
30 days (unworn, unaltered, with tags, from purchase date)
Does Jones New York offer free returns?
No - $7.99 fee deducted
How much does Jones New York charge for return shipping?
$7 shipping & processing fee deducted from the refund on all returns; original shipping fees are non-refundable
Does Jones New York charge a restocking fee?
None
Does Jones New York extend its return window for the holidays?
None published
What items cannot be returned to Jones New York?
Final Sale items
Also known as
jny.com, jones new york
Return-policy data is compiled from Jones New York’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Jones New York’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.