Joybird Return Policy
Every return window, fee, and holiday extension for Joybird — checked by a human editor and kept current.
Made-to-order items are final sale; the 90-day window only applies to ready-to-ship pieces, and a steep 50% restocking fee applies.
Policy at a glance
- Return window
- 90 days
- Return shipping
- Customer pays return shipping
- Free returns
- No
- Restocking fee
- 50% on ready-to-ship furniture returns
- Holiday extension
- No holiday extension
- Category
- Furniture
Can’t be returned: Clearance items, made-to-order items
Time-sensitive items: Not published on official returns page
Why Joybird earned a C
About Joybird
Mid-century-modern sofas you actually customize — that's the Joybird hook. You pick the frame, then choose from a wall of fabrics and leathers, plus leg finishes and configurations, so the piece feels built for your room rather than pulled off a warehouse shelf. They're a direct-to-consumer brand (now under La-Z-Boy), which is part of why the styling leans cleaner and more design-forward than the big-box stuff.
The people who love it are usually furnishing a first real apartment or a living room they want to look intentional, and don't mind waiting for something made to order. Here's the honest part: those custom pieces are built after you order, so lead times can stretch several weeks, and it's furniture money, not IKEA money. You do get a 90-day return window, which softens the risk of buying a couch you've only seen on a screen.
What they sell
- Custom mid-century sofas and sectionals — the Eliot, Briar, and Hughes are the ones people keep coming back to
- Accent chairs and swivels in dozens of fabrics, including performance velvets and leathers if you've got pets or kids
- Beds and upholstered headboards that match the same custom fabric program as the sofas
- Dining tables, sideboards, and case goods in walnut-toned woods for a coordinated look
- Smaller stuff — ottomans, benches, and rugs — to round out a room you've already started
Frequently asked questions
What is Joybird's return window?
90 days
Does Joybird offer free returns?
No
How much does Joybird charge for return shipping?
Customer pays return shipping
Does Joybird charge a restocking fee?
50% on ready-to-ship furniture returns
Does Joybird extend its return window for the holidays?
No holiday extension
What items cannot be returned to Joybird?
Clearance items, made-to-order items
Also known as
joybird.com
Return-policy data is sourced from Joybird’s public customer-service pages and editor-verified by the Thrifle team. Policies can change at any time — always confirm on Joybird’s official site before purchase.