Keeps Return Policy
Every return window, fee, and holiday extension for Keeps — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
If your order arrives defective or damaged, you only have 48 hours to contact Keeps for an exchange — after that window, you're stuck with what shipped, so check the package the day it lands.
Policy at a glance
- Return window
- No returns (prescription treatments final sale; damaged/defective items exchanged only)
- Free returns
- No - fee deducted
- Restocking fee
- None
- Holiday extension
- None published
- Category
- Software
Can’t be returned: All prescription and treatment purchases are final sale because dispensed treatments cannot be given to another patient; pharmacy regulations prohibit returns even if unused
Why Keeps earned a C-
About Keeps
Hair loss is the whole business model here — Keeps connects men with online doctor consultations and then ships FDA-approved treatments like finasteride and minoxidil straight to their door on a recurring basis. It's part of the wave of telehealth brands that turned an awkward drugstore-counter conversation into a discreet subscription.
Most customers are men in their 20s-40s who'd rather not deal with a dermatologist visit just to get a prescription refilled. Because these are dispensed medications, there's no changing your mind after the fact: every purchase is final sale by pharmacy regulation, even if the bottle is unopened.
What they sell
- Finasteride tablets for hair loss
- Minoxidil topical solution and foam
- Biotin gummies and hair thickening shampoo
- Sexual health treatments for men
Frequently asked questions
What is Keeps's return window?
No returns (prescription treatments final sale; damaged/defective items exchanged only)
Does Keeps offer free returns?
No - fee deducted
Does Keeps charge a restocking fee?
None
Does Keeps extend its return window for the holidays?
None published
What items cannot be returned to Keeps?
All prescription and treatment purchases are final sale because dispensed treatments cannot be given to another patient; pharmacy regulations prohibit returns even if unused
Also known as
keeps, keeps.com
Return-policy data is compiled from Keeps’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Keeps’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.