KLAIYI Return Policy
Every return window, fee, and holiday extension for KLAIYI — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
A no-reason return here costs you twice: you pay return shipping AND up to a 10% restocking fee is withheld from the refund - only worth it if the alternative is keeping a wig you'll never wear.
Policy at a glance
- Return window
- 30 days (no-reason return, unworn/uncut)
- Return shipping
- Customer pays return shipping for no-reason returns; original express/standard shipping fees are never refunded
- Free returns
- No - fee deducted
- Restocking fee
- Up to 10% restocking fee withheld from the refund on no-reason returns/refunds; order cancellations carry a 10% transaction fee within 24 hours of payment, rising to 15% after 24 hours
- Holiday extension
- None published
- Category
- Beauty
Can’t be returned: Used, washed, or installed hair/wigs, wigs with cut lace, the $5 customized service wig, items with damaged hang tags
Time-sensitive items: Shipping damage claims must be reported within 15 days of receipt; quality/mismatch issues must be reported within 15 days; unauthorized transaction claims within 7 days of the order
Why KLAIYI earned a C-
About KLAIYI
Human hair wigs and extensions live or die on whether the lace and part actually look natural, and KLAIYI built a following selling glueless and HD lace wigs direct from overseas at prices well under salon-installed alternatives. It ships internationally, which means customs delays are a real possibility worth planning around before an event. The brand leans on quality-issue claims (wrong color, wrong texture) getting handled generously, while simple change-of-mind returns get hit with both a restocking fee and return shipping cost.
Once the lace has been cut or the wig installed, it's not eligible for any kind of return, so try it on carefully before committing to a cut.
What they sell
- Glueless and HD lace front wigs
- Human hair bundles and closures
- Clip-in and tape-in hair extensions
- Customized wig services
Frequently asked questions
What is KLAIYI's return window?
30 days (no-reason return, unworn/uncut)
Does KLAIYI offer free returns?
No - fee deducted
How much does KLAIYI charge for return shipping?
Customer pays return shipping for no-reason returns; original express/standard shipping fees are never refunded
Does KLAIYI charge a restocking fee?
Up to 10% restocking fee withheld from the refund on no-reason returns/refunds; order cancellations carry a 10% transaction fee within 24 hours of payment, rising to 15% after 24 hours
Does KLAIYI extend its return window for the holidays?
None published
What items cannot be returned to KLAIYI?
Used, washed, or installed hair/wigs, wigs with cut lace, the $5 customized service wig, items with damaged hang tags
Also known as
klaiyihair.com, klaiyi, klaiyi hair
Return-policy data is compiled from KLAIYI’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on KLAIYI’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.