LightInTheBox Return Policy
Every return window, fee, and holiday extension for LightInTheBox — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Quality complaints get better outcomes here than 'changed my mind' returns - flag any defect or wrong-item issue immediately with photos, since non-quality returns leave you covering shipping costs.
Policy at a glance
- Return window
- Returns accepted (day count not published on official page; contact support to initiate)
- Return shipping
- Customer pays return shipping for items with no quality issue; LightInTheBox states it 'will not be responsible for the return shipping cost' in that case.
- Free returns
- No
- Holiday extension
- None published
- Category
- Fashion
Why LightInTheBox earned a C+
About LightInTheBox
Wedding dresses, cosplay costumes, and oddly specific niche apparel show up side by side on LightInTheBox, a China-based marketplace that's been shipping direct to US shoppers for close to two decades. It's built its business on rock-bottom prices for items you might not find stocked locally, from mother-of-the-bride dresses to novelty t-shirts.
Bargain hunters and people shopping for one-off occasions make up much of the customer base here. Shipping from overseas typically takes a couple of weeks, so this isn't the site for a last-minute need. On returns, the official policy page doesn't publish a firm day count, but it's clear on one thing: if there's no quality issue with your item, you're covering the return shipping yourself.
What they sell
- Wedding and bridesmaid dresses
- Cosplay and costume apparel
- Everyday men's and women's clothing
- Home decor and small electronics
Frequently asked questions
What is LightInTheBox's return window?
Returns accepted (day count not published on official page; contact support to initiate)
Does LightInTheBox offer free returns?
No
How much does LightInTheBox charge for return shipping?
Customer pays return shipping for items with no quality issue; LightInTheBox states it 'will not be responsible for the return shipping cost' in that case.
Does LightInTheBox extend its return window for the holidays?
None published
Also known as
lightinthebox, lightinthebox.com, litb
Return-policy data is compiled from LightInTheBox’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on LightInTheBox’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.