lilivie Return Policy
Every return window, fee, and holiday extension for lilivie — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Choose an exchange over a refund if you can - exchanges ship free, but refunds get hit with both a return shipping charge and a 10% restocking fee.
Policy at a glance
- Return window
- 30 days
- Return shipping
- Customer pays return shipping for refunds; exchanges ship free of charge.
- Free returns
- Yes (exchanges only)
- Restocking fee
- 10% of the original product value deducted from the refund
- Holiday extension
- None published
- Category
- Footwear
Can’t be returned: Final sale items, accessories, bags, and gifts
Why lilivie earned a C+
About lilivie
Comfort-engineered heels that claim to feel like flats are lilivie's pitch to women tired of choosing between style and sore feet by the end of the night. It's a direct-to-consumer shoe brand built around cushioned insoles and flexible soles inside otherwise dressy silhouettes.
Women who want heels for work or events but have given up on traditional pumps are the target shopper. Before you return anything, do the math: exchanges ship free, but choosing a refund instead means paying return shipping yourself and losing 10% of the item's value to a restocking fee.
What they sell
- Comfort block heels and pumps
- Flats and loafers
- Sandals and wedges
Frequently asked questions
What is lilivie's return window?
30 days
Does lilivie offer free returns?
Yes (exchanges only)
How much does lilivie charge for return shipping?
Customer pays return shipping for refunds; exchanges ship free of charge.
Does lilivie charge a restocking fee?
10% of the original product value deducted from the refund
Does lilivie extend its return window for the holidays?
None published
What items cannot be returned to lilivie?
Final sale items, accessories, bags, and gifts
Also known as
lilivie, lilivie.com
Return-policy data is compiled from lilivie’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on lilivie’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.