LILYSILK Return Policy
Every return window, fee, and holiday extension for LILYSILK — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Sign up as a Lilysilk member before you buy - it stretches the return window from 14 days up to 30 depending on tier, which matters since silk items can't be returned once the non-returnable tag is removed.
Policy at a glance
- Return window
- 14 days (up to 30 days for members)
- Return shipping
- Customer pays for the return label/postage unless the item arrived damaged, defective, or wrong; those cases are covered by Lilysilk. Free labels are not available to Puerto Rico, Hawaii, or Alaska.
- Free returns
- No - fee deducted
- Restocking fee
- None published
- Holiday extension
- None published
- Category
- Fashion
Can’t be returned: Clearance items, silk underwear, customized items, monogrammed items, face masks
Why LILYSILK earned a C
About LILYSILK
Mulberry silk pillowcases, pajamas, and bedding sets are what put Lilysilk on the radar of skincare-conscious shoppers who'd heard silk is gentler on hair and skin than cotton. The brand sells direct-to-consumer and leans heavily into that wellness angle in its marketing.
People chasing better sleep or trying to protect color-treated hair from friction tend to gravitate here, along with gift shoppers looking for something that feels a step above a standard robe. Just know the standard return window is a tight 14 days - signing up as a member unlocks a longer window (up to 30 days depending on tier), which is worth doing before you buy if you're on the fence about sizing.
What they sell
- Silk pillowcases and bedding sets
- Silk pajamas and robes
- Silk scarves and accessories
- Cashmere and loungewear
Frequently asked questions
What is LILYSILK's return window?
14 days (up to 30 days for members)
Does LILYSILK offer free returns?
No - fee deducted
How much does LILYSILK charge for return shipping?
Customer pays for the return label/postage unless the item arrived damaged, defective, or wrong; those cases are covered by Lilysilk. Free labels are not available to Puerto Rico, Hawaii, or Alaska.
Does LILYSILK charge a restocking fee?
None published
Does LILYSILK extend its return window for the holidays?
None published
What items cannot be returned to LILYSILK?
Clearance items, silk underwear, customized items, monogrammed items, face masks
Also known as
lilysilk, lilysilk.com
Return-policy data is compiled from LILYSILK’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on LILYSILK’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.