Lobsterboys Return Policy
Every return window, fee, and holiday extension for Lobsterboys — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Film yourself opening the sealed box before you touch anything inside - that video is required proof for any refund on damaged or short-weight lobster, and you only have 6 hours from delivery to file the claim.
Policy at a glance
- Return window
- 6 hours (defect/damage claims only; otherwise no returns)
- Free returns
- No
- Restocking fee
- None
- Holiday extension
- None published
- Category
- Grocery
Can’t be returned: All items - nothing is returnable per policy
Time-sensitive items: Damage/quality claims must be filed within 6 hours of delivery with video/photo evidence
Why Lobsterboys earned a C-
About Lobsterboys
Live Maine lobster shipped overnight straight to your door is Lobsterboys' entire premise, catering to people who want a real New England lobster bake without the drive to the coast. It's a direct-to-consumer seafood shipper rather than a restaurant or grocery brand.
Home cooks planning a special dinner, holiday gatherings, or a surprise gift box are the typical buyers. Because live seafood can't simply be 'returned,' the claims process is strict: you'll need video of the sealed box being opened and photos of each lobster, filed within just 6 hours of delivery, to get a refund for anything that arrived dead, damaged, or short on weight.
What they sell
- Live Maine lobster
- Lobster tails and lobster meat
- New England seafood bakes and gift boxes
Frequently asked questions
What is Lobsterboys's return window?
6 hours (defect/damage claims only; otherwise no returns)
Does Lobsterboys offer free returns?
No
Does Lobsterboys charge a restocking fee?
None
Does Lobsterboys extend its return window for the holidays?
None published
What items cannot be returned to Lobsterboys?
All items - nothing is returnable per policy
Also known as
lobsterboys, lobsterboys.com
Return-policy data is compiled from Lobsterboys’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Lobsterboys’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.