LOJEL Return Policy
Every return window, fee, and holiday extension for LOJEL — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Original shipping costs are never refunded, and returning only part of a bundle voids the bundle discount - so don't split up a promotional luggage set if you want the best refund.
Policy at a glance
- Return window
- 30 days
- Return shipping
- Free return shipping within the contiguous US; customer pays outside the continental US.
- Free returns
- Yes (contiguous US)
- Restocking fee
- None published
- Holiday extension
- None published
- Category
- General
Can’t be returned: Gift cards, outlet items (except manufacturer defects)
Why LOJEL earned a B+
About LOJEL
Polycarbonate hardside luggage with a minimalist, design-forward look is LOJEL's calling card, the kind of suitcase you'd see recommended on a travel gear blog rather than found at an airport kiosk. The brand got its start in Asia before expanding into the US market directly online.
Frequent travelers who care about how their luggage looks as much as how it holds up are the typical shoppers. Just don't return only part of a bundle deal if you bought one - doing so voids the bundle discount and the difference gets deducted from your refund, on top of original shipping costs that are never refunded.
What they sell
- Hardside spinner luggage
- Carry-on suitcases
- Packing cubes and travel accessories
- Duffel bags
Frequently asked questions
What is LOJEL's return window?
30 days
Does LOJEL offer free returns?
Yes (contiguous US)
How much does LOJEL charge for return shipping?
Free return shipping within the contiguous US; customer pays outside the continental US.
Does LOJEL charge a restocking fee?
None published
Does LOJEL extend its return window for the holidays?
None published
What items cannot be returned to LOJEL?
Gift cards, outlet items (except manufacturer defects)
Also known as
lojel, lojel.com, us.lojel.com
Return-policy data is compiled from LOJEL’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on LOJEL’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.