Lula's Garden Return Policy
Every return window, fee, and holiday extension for Lula's Garden — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
You have only 48 hours after delivery to report a damaged or substandard arrangement with photo proof - after that window closes, there's no recourse even if the plants arrived in bad shape.
Policy at a glance
- Return window
- No returns (made-to-order/perishable - all sales final)
- Restocking fee
- None published
- Holiday extension
- None published
- Category
- Gifts
Can’t be returned: All products, since they are made to order and perishable (living plant arrangements)
Why Lula's Garden earned a C
About Lula's Garden
Living succulent and plant gardens arranged in decorative containers are the specialty here - the kind of gift you send instead of cut flowers because it's supposed to keep growing long after the occasion. Each arrangement is built to order rather than pulled from shelf stock, which shapes the whole return policy.
Because it's living, perishable product made specifically for your order, Lula's Garden treats all sales as final - there's no changing your mind once it ships. The one real safety net is damage: photograph it and email within 48 hours of delivery, and they'll replace it or issue store credit. Anyone sending this as a gift should give the recipient a heads-up to check the arrangement right away, since that window closes fast.
What they sell
- Living succulent gardens in decorative planters
- Preserved and dried flower arrangements
- Plant-based gift sets for occasions like birthdays and sympathy
- Corporate and bulk plant gifting
Frequently asked questions
What is Lula's Garden's return window?
No returns (made-to-order/perishable - all sales final)
Does Lula's Garden charge a restocking fee?
None published
Does Lula's Garden extend its return window for the holidays?
None published
What items cannot be returned to Lula's Garden?
All products, since they are made to order and perishable (living plant arrangements)
Also known as
lulasgarden.com
Return-policy data is compiled from Lula's Garden’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Lula's Garden’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.