Lull Return Policy
Every return window, fee, and holiday extension for Lull — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
You have to sleep on the mattress for a minimum of 60 nights before you're allowed to request a return, and it also needs to have been opened within 90 days of delivery - so don't let a mattress sit sealed in the box if you're unsure about it, or you can lose your return eligibility either way.
Policy at a glance
- Return window
- 365 nights (mattresses), 100 nights (bed frames, foundations, bedding)
- Return shipping
- Return shipping is included for bed frames/foundations and a return label is provided for bedding; a processing fee of roughly 10% of the retail price applies across categories to cover shipping and overhead.
- Free returns
- No - processing fee deducted
- Restocking fee
- Approximately 10% processing fee on all returns, varying by geography and market conditions
- Holiday extension
- None published
- Category
- Furniture
Can’t be returned: Items purchased from third-party retailers like Amazon, accessories, resold or gifted mattresses, items shipped outside the contiguous US
Why Lull earned a C
About Lull
Bed-in-a-box mattresses are Lull's whole category, competing in the crowded direct-to-consumer mattress space with a sleep trial long enough to actually live with the thing - a full year, not just a month. It's built around the idea that you can't judge a mattress in a showroom, only after weeks of actual sleep.
That trial runs 365 nights for the mattress itself and 100 nights for frames, foundations, and bedding, but nothing is entirely free: a processing fee around 10% of the price gets deducted from every return to cover shipping and handling. You're also required to try the mattress for at least 60 nights before requesting a return, and it needs to be opened within 90 days of delivery to stay eligible. Households are capped at one mattress and one frame return, so this isn't a policy built for serial mattress-swappers.
What they sell
- Memory foam and hybrid mattresses shipped compressed in a box
- Adjustable and standard bed frames
- Mattress foundations and bases
- Sheets, duvets, pillows, and mattress protectors
Frequently asked questions
What is Lull's return window?
365 nights (mattresses), 100 nights (bed frames, foundations, bedding)
Does Lull offer free returns?
No - processing fee deducted
How much does Lull charge for return shipping?
Return shipping is included for bed frames/foundations and a return label is provided for bedding; a processing fee of roughly 10% of the retail price applies across categories to cover shipping and overhead.
Does Lull charge a restocking fee?
Approximately 10% processing fee on all returns, varying by geography and market conditions
Does Lull extend its return window for the holidays?
None published
What items cannot be returned to Lull?
Items purchased from third-party retailers like Amazon, accessories, resold or gifted mattresses, items shipped outside the contiguous US
Also known as
lull.com
Return-policy data is compiled from Lull’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Lull’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.