MacKenzie-Childs Return Policy
Every return window, fee, and holiday extension for MacKenzie-Childs — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Refunds only go back to your original payment method within the first 30 days - wait past that and even a return within the 90-day window converts to merchandise credit instead of cash back, so don't sit on a return you're sure about.
Policy at a glance
- Return window
- 90 days (non-furniture); 30 days (furniture)
- Return shipping
- Mail returns deduct $7.50 per box from the refund, or the customer can arrange and pay for their own shipping. International customers cover all return shipping costs themselves. Shipping charges are non-refundable unless the item arrived damaged.
- Free returns
- No - fee deducted
- Restocking fee
- 25% restocking fee on furniture returns; none on non-furniture items
- Holiday extension
- Items purchased November 1 through December 24 may be returned through January 31 of the following year.
- Holiday deadline
- Jan 31, 2027
- Category
- Home
Can’t be returned: Gift cards, final sale items, marked-down and discontinued items, items with regular wear-and-tear damage, custom orders (50% non-refundable deposit), freight-delivered items after 3 business days from delivery
Time-sensitive items: Furniture 30 days (vs. 90 days for everything else)
Holiday purchase window: Nov 1, 2026 → Dec 24, 2026
Why MacKenzie-Childs earned a C+
About MacKenzie-Childs
Hand-painted checkerboard patterns and whimsical ceramics are basically MacKenzie-Childs' visual signature - if you've seen a wildly patterned teapot or barstool on a home-decor mood board, there's a good chance it's theirs. Everything is made in small batches with a maximalist, collectible feel rather than a subtle one, which draws in shoppers who want their kitchen or table setting to be a conversation piece. It attracts serious collectors who build out full dinnerware sets over years. Furniture is the one category to watch - it gets a shorter 30-day return window and a steep 25% restocking fee, so measure twice before ordering a barstool or cabinet.
What they sell
- Courtly Check hand-painted dinnerware and teapots
- Enamelware and ceramic kitchen accessories
- Hand-painted furniture like barstools and cabinets
- Home decor including lamps, ornaments, and garden accents
Frequently asked questions
What is MacKenzie-Childs's return window?
90 days (non-furniture); 30 days (furniture)
Does MacKenzie-Childs offer free returns?
No - fee deducted
How much does MacKenzie-Childs charge for return shipping?
Mail returns deduct $7.50 per box from the refund, or the customer can arrange and pay for their own shipping. International customers cover all return shipping costs themselves. Shipping charges are non-refundable unless the item arrived damaged.
Does MacKenzie-Childs charge a restocking fee?
25% restocking fee on furniture returns; none on non-furniture items
Does MacKenzie-Childs extend its return window for the holidays?
Items purchased November 1 through December 24 may be returned through January 31 of the following year.
What items cannot be returned to MacKenzie-Childs?
Gift cards, final sale items, marked-down and discontinued items, items with regular wear-and-tear damage, custom orders (50% non-refundable deposit), freight-delivered items after 3 business days from delivery
Also known as
mackenzie-childs.com, mackenzie-childs, mackenzie childs
Return-policy data is compiled from MacKenzie-Childs’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on MacKenzie-Childs’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.