MacPaw Return Policy
Every return window, fee, and holiday extension for MacPaw — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
If you bought MacPaw software (like CleanMyMac) through the Apple App Store instead of directly from MacPaw's site, MacPaw can't process your refund at all - you have to go through Apple's own refund request process instead.
Policy at a glance
- Return window
- 14 days (monthly subscriptions); 30 days (other purchases)
- Free returns
- N/A (digital software refund)
- Restocking fee
- None
- Holiday extension
- None published
- Category
- Software
Can’t be returned: Hard copies and shipping charges, software purchased for the wrong platform (Windows vs macOS), price differences from sale promotions, automatic renewal payments, purchases made through third-party resellers like the Apple App Store or Amazon
Time-sensitive items: Monthly or shorter subscription billing intervals get only 14 days vs. 30 days for other purchases
Why MacPaw earned a C+
About MacPaw
CleanMyMac is the product most people know MacPaw for, but the Ukrainian software company builds a whole suite of Mac utilities around cleanup, security, and malware protection. It's aimed squarely at Mac owners who want a polished, native-feeling app rather than a generic PC-style cleaner ported over. Because it's subscription software, the refund clock actually depends on your billing plan: monthly subscribers get a shorter refund window than annual purchasers. One gotcha worth knowing - MacPaw can flag and deny refunds for what it calls 'refund abuse,' including buying, refunding, and then trying to keep using the software.
What they sell
- CleanMyMac system cleaning and optimization software
- Malware removal and security tools (Moonlock)
- Setapp app subscription bundle
- Gemini duplicate file finder and other Mac utilities
Frequently asked questions
What is MacPaw's return window?
14 days (monthly subscriptions); 30 days (other purchases)
Does MacPaw offer free returns?
N/A (digital software refund)
Does MacPaw charge a restocking fee?
None
Does MacPaw extend its return window for the holidays?
None published
What items cannot be returned to MacPaw?
Hard copies and shipping charges, software purchased for the wrong platform (Windows vs macOS), price differences from sale promotions, automatic renewal payments, purchases made through third-party resellers like the Apple App Store or Amazon
Also known as
macpaw.com, macpaw, cleanmymac
Return-policy data is compiled from MacPaw’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on MacPaw’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.