Made by Mary Return Policy
Every return window, fee, and holiday extension for Made by Mary — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Personalization is a trap here - once a custom stamped piece goes into production, you can't cancel it, and even a standard return only gets you 75% back in store credit rather than a refund, so triple-check spelling and dates before submitting a custom order.
Policy at a glance
- Return window
- 30 days (ready-to-ship and standard stamped pieces)
- Return shipping
- Free return shipping only applies if you purchased Re:do Shipping Protection at checkout; otherwise the customer covers return shipping costs, and original shipping fees are never refunded.
- Free returns
- No - fee deducted
- Restocking fee
- None
- Holiday extension
- None published
- Category
- Jewelry
Can’t be returned: Final sale items
Time-sensitive items: Custom personalized stamped pieces: exchange or store credit only at 75% value, no cash refund
Why Made by Mary earned a C+
About Made by Mary
Dainty gold-filled necklaces stamped with initials, coordinates, or a kid's name are Made by Mary's bread and butter - the kind of jewelry people buy to commemorate something specific rather than just to accessorize. Because so much of the catalog is made to order, the return policy treats personalized pieces very differently from off-the-shelf ones. New moms, gift shoppers, and people marking anniversaries or milestones tend to make up the buyer base. Just know that once a custom stamped order starts production, there's no canceling it, so it pays to double-check every letter and date before you submit a personalized piece.
What they sell
- Personalized stamped necklaces with names, initials, or coordinates
- Birthstone and family jewelry
- Stackable gold-filled rings and bracelets
- Ready-to-ship earrings and layering necklaces
Frequently asked questions
What is Made by Mary's return window?
30 days (ready-to-ship and standard stamped pieces)
Does Made by Mary offer free returns?
No - fee deducted
How much does Made by Mary charge for return shipping?
Free return shipping only applies if you purchased Re:do Shipping Protection at checkout; otherwise the customer covers return shipping costs, and original shipping fees are never refunded.
Does Made by Mary charge a restocking fee?
None
Does Made by Mary extend its return window for the holidays?
None published
What items cannot be returned to Made by Mary?
Final sale items
Also known as
madebymary.com, made by mary
Return-policy data is compiled from Made by Mary’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Made by Mary’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.